Customer Service Manager

Agata Dzieza

*** * **** ********* ******* • Palatine, IL 60067 • 847-***-**** • ******@*********.***

GLOBAL LOGISTICS & OPERATIONS MANAGEMENT

Experienced Logistics and Operations Management professional with a verifiable track record of progressive growth

and experience in a broad range of logistics and transportation disciplines. Strong analysis, planning, organizational,

and team building abilities, with effective problem resolution and relationship management skills that produce

positive results. Hands on and leadership experience with proven success in the development of sound policies and

practices that ensure that the company’s financial, business and customer service objectives are achieved. Resourceful

team leader with the capacity to multitask in a fast paced environment, manage competing priorities with ease while

achieving organizational and customer objectives. Areas of expertise include:

LOGISTICS • PRODUCTION MANAGEMENT • PRODUCTION CONTROL • CAPACITY PLANNING

INCOTERMS • LETTER OF CREDIT TRANSACTION PROCESS • EXPORT DISTRIBUTION CHANNELS

EXPORT COST & DOCUMENTATION • IMPORT/EXPORT • JUST IN TIME • MATERIAL RESOURCE PLANNING HUMAN RESOURCES •

VENDOR MANAGEMENT • PROJECT MANAGEMENT • DATA ANALYSIS MARKETING

CAREER QUALIFICATIONS & ACHIEVEMENTS

• Launched a successful transportation service company with full responsibility for all business

development, strategic operations, customer service, and the attainment of overall growth, revenue, and

customer service initiatives.

Results focused and quality driven manager with 12+ years of experience in planning,

•

organizational development, and general administrative management.

• Computer literate with extensive software proficiency in a wide array of applications including MS

Word, MS Excel, MS PowerPoint, MS Access and MS Project.

• Bilingual with fluency in Polish and English.

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER • Crystal Logistics, Inc., Palatine, IL • 2003 Present

Direct, plan, and control the development and execution of strategic and financial operations of a long distance

transportation company. Overall responsibility for the management of day to day operational activities including

client negotiations, routing, scheduling, shipment tracking, documentation control, fleet management, regulatory

compliance, transportation schedules, and all aspects of employee recruitment and development.

MANAGER Midwest Cash Advance, Inc., Chicago, IL • 2000 2003

Managed and led the day to day operations of two business locations in providing customers with credit check and

loan approval services. Supervised staff performance levels, ensuring compliance with all policies, procedures, and

customer service objectives.

ASSISTANT MANAGER • Van Der Bush Construction Inc., Chicago, IL • 1998 1999

Assisted in the management of daily operations including data entry, general bookkeeping, customer service and task

management and scheduling.

EDUCATION & PROFESSIONAL DEVELOPMENT

DeVry University, Chicago, IL

Bachelor of Science, Technical Management (2010) • GPA 3.75

American National Standards Institute (ANSI)

IIEE Certification • Certified Exporter® (CE)

The International Import Export Institute, Phoenix, AZ

Exporting/Importing Environment

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