Engineer Customer

Rajiv.S.Shirole

Email: *****.*********@*****.***

Mob No. 098********

Excellent Technical and Coordination Knowledge in Network Operations & Data

center Integration

Objective

To obtain a position in IT industry to utilize my skills & abilities to

enhance my knowledge, so as to be an asset for the organization & effect

my personal & professional growth. Willing to work as a key player in

challenging & competitive environment.

Professional Synopsis

o Over 11+ Months of experience in the Network support, Project Support

in the Telecom/ISP domain.

o Goal oriented and ability to handle multiple tasks.

o Team based working style and excellent interpersonal & communication

skills.

Technical Knowledge

Networking : LAN/WAN, Frame Relay, RIP, EIGRP, OSPF, BGP, VLAN.

Network security : NAT, Access Lists.

Network Tester : BER Meter, E1 and Ethernet Tester.

Monitoring Tools : What's UP.

Career Highlights

Sup 2010 to till Date

Bharti Airtel Ltd., Mumbai.

Associate: Cache Technologies Pvt. Ltd.

Designation: Support Engineer (Data Center)

BHARTI AIRTEL LTD. is pioneer in GSM and Broadband communications in India

and abroad.

Job Responsibilities:

> Responsible for 24*7 supports.

> L-1 support for Network Connectivity.

> L-1 Support to Customer Severs and systems hosted in Data Center.

> Providing IMAC (Installation / Movement / Addition / Changes).

> Coordinating with customer for troubleshoot through System Console.

> Mounting of Equipments : (Servers, Storages, Switch, Router, Modems)

> Monitoring & reporting the status of customer equipments in Data

Center.

> Taking Backups of Customer Server's on Weekly and daily basis.

> Managing Structured Cabling for Datacenter and keeping records for

same.

> Bench Testing for E1 and Ethernet Links.

> Vendor Management & Bench Testing for newly arrived equipments and

faulty equipments.

> Timely escalation / response of reported problems on the basis of

criticality.

> Registration of faults/complaints to Centralized Helpdesk.

> Customer relationship building.

Academic Qualifications

Sr. Degree University Year of Grade

No. Passing

1 BSc computer Mumbai University 2011 Appear

2 H.S.C. Maharashtra Board 2006 2nd Class

3 S.S.C. Maharashtra Board 2004 1st

Class

Professional Qualifications

. CCNA

Personality Skills

> Comprehensive problem solving abilities.

> Excellent verbal and written communication skills.

> Ability to deal with people diplomatically.

> Willingness to learn team facilitator hard worker.

Personal Profile

Name : Rajiv Sudam Shirole

Date of Birth : 22nd April' 1988.

Languages known : English, Hindi, Marathi.

Address : E-1/22/A-8 Sector 10, Trimurti Apt, Nerul, Navi

Mumbai -

400706

Contact this candidate