Customer Service Office

SHEMEKA THAMES

**** ********** **** ********, ******** 21075 717-***-****

*************@*****.***

OBJECTIVE: Seeking position in the Legal profession, where I can make a positive impact and

experience long term career growth.

EDUCATION

Baltimore City Community College

Pursuing Associates Degree

Major: Paralegal Studies (graduation - Spring-2015)

YTI Career Institute -York, PA

Associate of Specialized Business Degree, February 2011

Major: Business Administration Management

GPA 3.4

SKILLS

Administrative Law

Great Attention to details

Business Law

skills

Superior Multi tasking

Ability to foster

skills

interpersonal relationships

Proficient in Microsoft

Exceptional written and

Office-Word, Excel, Outlook &

oral communication skills

PowerPoint

EXPERIENCE

Law office of Rodney Jones 2014-present

Baltimore, MD Legal

Assistant

Duties included screening new clients for personal injury cases,Management

and Training Responsibilities; Client Interviews and Meetings; Preparation of

Representation Letters Court Filings, Review of Investigative Reports (Police &

DMV); Daily Maintenance and Updating of Office Database; Discovery (Propound,

Respond and Summarize); Preparation of Releases, Dismissals and Notices of

Settlement; and Disbursement of Settlement Funds.

Law office of Jonathan Resnick

2012-2013

Baltimore, MD Legal

Assistant

Duties include screening new callers with assistance from attorneys, in-office

intake appointments with new clients, inputting data into management software,

telephone calls with prospective clients to gather information to help determine

the validity of a claim, preparation of documents to new clients, and preparing

correspondence to all new clients. Duties include organizing client

correspondence, prepare mailings, handle high call volume, manage trial

calendar and accurately enter client data into software system

York County Judicial Center (Business Intern)

2010 -2011

York, PA

Responsibilities included scheduling appointments, answering phones, writing

reports, additional duties included Filing and assisting attorneys with daily tasks,

perform basic secretarial duties, prepare retainer agreements and closing

statements, manage multiple – line phone system, provided customer service

and general office support.

Vision Works

2011-2012

Hanover, PA Optical

Technician

Duties included the front desk procedures of scheduling appointments,

answering the phone, obtaining insurance authorizations and data entry for

client’s insurance and optical prescriptions.

Dress Barn 2008 -

2011

York, PA Fashion

Consultant

•

Duties included visual merchandising of product; additional duties included

cashier and customer service.

Manor Care 2008-2009

York, PA Dietary Aide

Daily responsibilities included preparing meals for residents and housekeeping of

residents with personal common areas.

AFFILATIONS Member of the York Paralegal Association.

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