Customer Service Technician

Gustavo Martinez Jr.

**** ** **** *** *** J*** Ft Lauderdale, FL 33309

Cell: 910-***-**** Email:*****************@*****.***

Objective

Former United States Marine with 8 years of Networking and Operating Systems experience seeking position as a Field

Service Technician. With experience in troubleshooting, back-ups, Exchange, and maintenance will be able to

successfully manage network.

E xperience

Vykin Corporation

Field Service Technician Miami, FL June, 2011-Present

Provide Tier 1 and II support at remote field and garrison sites.

Perform server and desktop installation including basic cabling.

Conducts system administration of desktops, and servers connected to local and wide area networks.

Manage desktop systems involving account monitoring, security, Operating Systems installation.

Load cryptographic keys and perform troubleshooting on many types of hardware and software.

Fast Teks

Ft Lauderdale, FL June, 2010-June, 2011

Computer Technician

Repair home users and businesses including troubleshooting, virus removal, data recovery, and hardware

replacement.

Provide solutions to home users and businesses for backup solutions, virus protection, upgrade paths and reducing

IT costs.

Support home and businesses clients over the phone to troubleshoot and resolve technical issues.

United States Marine Corps

Camp Lejeune, NC April, 2000-May, 2010

Data Chief

Managed eight Marines to include counseling, training, and professional/personal development.

Maintained over 200 pieces of inventory totaling over $1.5 million.

Provided services to users including Active Directory, Exchange, Antivirus and internet connectivity.

Provided customer support to users as well as resolving their technical issues.

Conducted daily server maintenance.

Performed backup for network critical data.

Set-up and filled cryptographic keys into TACLANE when necessary.

Education

DeVry University

Ft Lauderdale, FL October, 2011

Bachelor in Science and Technical Management

Concentration in Networking

Gustavo Martinez Jr .

5200 NW 31st Ave Apt J160 Ft Lauderdale, FL 33309

Cell: 910-***-**** Email:*****************@*****.***

Skills____________________________________________________________________________________________

Skill Skill Level Last Used/Experience

Customer Service Intermediate Currently/11 years

Data Back Up Intermediate Currently/3 years

Data Recovery Intermediate Currently/3 years

Hardware Installation Expert Currently/10 years

Networking Intermediate 1 year ago/10 years

Windows XP Intermediate Currently/6 years

Active Directory Intermediate Currently/5 years

Microsoft Exchange Intermediate Currently/6 years

Layer 2 Switches Beginner 1 year ago/2 years

Servers Intermediate Currently/6 years

TACLANE (Encryption Device) Intermediate 1 year ago/2 years

Languages_______________________________________________________________________________________

English (First Language)

Spanish (Intermediate)

Additional Information_____________________________________________________________________________

MCSA (Microsoft Certified Systems Administrator) w/ Messaging (Windows XP, Server 2003, Exchange Server)

CompTIA Network+

CompTIA A+

Top Secret/SCI Security Clearance

Contact this candidate