Sales Customer Service
Resume:
Manuel J Cadenas
*** **** *****, # ***, *******
Beach, FL 33060
Cell: 954-***-**** - ******@***.***
Professional Summary
Highly organized, detail
oriented, and self
motivated. Over 14 years
technical and customer
service experience, team
player, and proven leader.
Training in Air Time 500
Companies as well as
indoor air quality and sales.
SUMMARY Experience in
Technical Sales. Ability to
gain account loyalty, with
proven long-time
partnerships with top
companies. Ability to unify
diverse groups of people
behind a common goal.
Areas of Expertise
Recruitment/Staffing Internet marketing
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Training and development Provide advertising solutions
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Cash flow reports Customer targeting
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Account maintenance Business Development
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Business recovery and sustainability Client Relations
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Cost accounting expert Computer Literate
● ●
Hiring/Firing Creative Problem Solving
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Recruiting Customer Needs Assessment
● ●
Interviewing experience Customer Satisfaction
● ●
Complex problem solving skills Customer Service
● ●
Strategic planning Lead Development
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Project management Marketing
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Employee coaching Multi-Task Management
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Marketing collateral development Project Management
● ●
Product management Territory Sales Experience
● ●
Provide advertising solutions Account Management
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Work Experience
Marketing Manager
November 2010 to February
2011
Morgan Air Conditioning –
Tampa, FL
Marketing, setting leads,
training, motivating, over a
team of 12 telemarketer's,
Resolved non-routine,
complex and unexpected
variances. Created and
executed marketing/PR
campaigns, including new
product introductions and
existing product
development. Planned and
executed events and
marketing programs,
producing five times target
number of qualified leads.
Worked with cross
functional resources to
implement direct marketing
programs, reaching a 10%
increase in customer base.
General Manger
January 2010 to October
2010
Platt's Heating & Air–
Summerville, SC
Observe 25 employees for
local corporate offices. In
charge of opening other
stores nationwide. Provided
sales Managed sales
operations, employee training
and recruiting, and budget
planning. Extensive technical
and customer service
experience. Managed all of
the marketing aspects. Field
servicing troubleshooting and
installation setup. Created
solutions in the areas of
inventory, sales reporting,
distribution and product
upgrades that led to system
improvements and
streamlined processes.
Developed and executed
marketing programs and
general business solutions
resulting in increased
company exposure, customer
traffic, and sales. Worked
closely with all product
development departments to
create and maintain
marketing materials.
General Manager
March 2007 to December 2009
Citywide Heating & Cooling – Fort Meyers, FL
Supervised and motivated a team of 15 employees. Performed tasks related to answering
customer inquiries received via telephone, in person, or through applications and
correspondence. Hired and trained sales staff. Increased store inventory and expanded
merchandise purchases Developed, implemented and monitored management operations
systems. Generated over $2 million per year in revenues resulting from large-scale direct
marketing campaign. Managed projects and served as primary liaison between client and
multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
CEO
January 2004 to March 2007
Florida Energy – Fort Meyers, FL
Administer sales, marketing, merchandising, and staff development. Execute commercial,
residential, and new construction. Manager of all Marketing aspects, Advised, Consulted, Created,
Developed. Represented, Researched, Resolved, Streamlined, and Trained. Generating over $2
million per year in revenues.
Specialized Training
Air Time 500 Air Conditioning
Florida
Marketing/Sales
These courses helped improve every aspect of business. Completed training: Professional
Prospecting Skills, Selling Skills and Techniques, Consultative Selling.
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