Customer Representative

Location:

Posted:

January 11, 2015

Lorena Silva

Jacksonville, FL 32224

**********@*******.***

Abilities

Excellent written and verbal communication skills

Extremely productive in a high volume, high stress environment

Proficient in the use of Microsoft Windows, Microsoft Office and Internet

Able to speak fluent in English and Portuguese

Employment History

2013-2014 Incomm

Customer Representative

Responded to customer’s inquiry calls with questions and concerns on their gift and pre-paid

cards. Able to help cardholders with their transaction history and any problems involving their

accounts.

2011-2013 Convergys-MasterCard project

Customer Representative

Worked taking inbound calls and helping customers with their benefits and emergency situations

such as lost/stolen cards. Was able to find quick solutions for the customer’s needs in a

professional and efficient way. Used to take calls in English and Portuguese.

2008 - 2011 Espeto Brazilian Steak House

Hostess/Server

Worked for one year as a hostess answering phone calls from customers giving them assistance

and helping with any questions that they might have. Was promoted as a waitress where I would

explain to clients the routine of how a Brazilian restaurant works and help with orders and

questions.

Education

University of North Florida, Jacksonville Fl

Bachelor in Arts, English degree, 2013

Florida State College, Jacksonville, Fl

Associates in Arts, 2010

Universidade de Fortaleza, Fortaleza-Brazil

Completed 4 years of the Law School program, 2006