Customer Service Project

** *** **** ****

Stamford, CT *****

Phone: 203-***-****

Email: ********@*********.***

Annmarie Cuffy - Project Management Professional (PMI Certified)

QUALIFICATION HIGHLIGHTS

. A highly motivated, technically competent and experienced professional,

dedicated to coordinating, planning and supporting daily operational and

administrative functions. Knowledgeable in project management tools,

processes and techniques.

. Computer skills include: Microsoft Office Suite, Lotus Notes, Oracle SQL

Developer, Business Objects Web Intelligence Reporting Tool, AS400, WebEx

- web and videoconferencing online meeting services.

PROFESSIONAL EXPERIENCE

06/09 - Present Negron Home Improvement, LLC

Stamford, CT

Project Office Manager (P/T)

. Manages overall project office functions including planning, tracking

and reporting financial targets as well as monitoring work schedules

and deliverables to ensure that requirements are met.

. Provides superior customer service, while building relationships and

representing client's needs to encourage new and repeat business.

01/07 - 10/08 eScholar

White Plains, NY

Project Lead

. Reported to the Director of the Account Management group in a Project

Lead role.

. Served as the main point of contact between eScholar and clients.

. Proactively worked with state, local and federal education agencies

across the country to help them solve their education data management

and data warehouse challenges.

. Responsible for managing client communications, conflict resolution and

compliance on customer deliverables and documentation.

. Prepared meeting agendas, engaged clients in strategic planning and

carefully monitored all action items.

. Knowledgeable about the complete SDLC process.

. Conducted formal quality assurance regression testing and assisted with

any reporting needs.

. Provided knowledge transfer as needed and coordinated with the

development of training materials using PowerPoint presentations and

WebEx sessions.

. Traveled to client's sites providing training, support and maintenance.

Annmarie Cuffy - Page 2

10/94 - 12/05 Daymon Worldwide

Stamford, CT

Business Intelligence Analyst (1999 - 2005)

. In a Business Analyst capacity, acted as a liaison between the IT

department and all business groups for Daymon Worldwide. Participated in

all facets of the standard project life cycle activities.

. Demonstrated track record of successfully working as part of team to

implement and streamline business intelligence tools company-wide.

. Developed and implemented management reporting in areas such as

Budgeting, Finance, Marketing, OMS and other business processes.

. Created and maintained security groups within the Business Objects

Supervisor tool using SQL statements and providing key data access to

associates and customers worldwide.

. Worked extensively with the data universe designers to ensure reporting

accuracy and consistency for customer based teams and management.

. Provided Daymon's business managers and analysts with reporting analysis

based on IRI and ACNielsen scan data.

. Participated in related software upgrades and acted as a liaison between

Daymon and Business Objects Customer support.

. Trained and supported associates company-wide on the Business Objects

Intelligence reporting tool.

. Conducted monthly WebEx sessions promoting education and reinforcement.

. Maintained business industry and technology knowledge and provided

consultative service to field-based analysts on the usage of BI

analytical tools.

Jr. Programmer (1998 - 1999)

. Developed, designed, documented, maintained and enhanced miscellaneous

RPG/400 programs.

Systems Operator (1994 - 1998)

. Implemented the company's night shift working on the AS/400 system to

support the rapid growth of the company's business.

. Managed AS/400 operations with relation to the system's configurations

and requirements and was responsible for all liaisons with IBM and other

hardware and software vendors.

EDUCATION

2008 - Present University of Phoenix Online

Phoenix, AZ

. Enrolled in the MBA Program.

03/2008 - 09/2008 Villanova University Online

Tampa, FL

. Master Certificate in IS/IT Project Management.

1994 - 1998 University of Connecticut

Storrs, CT

. Bachelor's Degree - Business Management (3.8 / 4.0 GPA)

Contact this candidate