Customer Service Representative

Amanda Schultz

**** ******** ** *** ** ( Indianapolis, IN 46226

Cell: 765-***-****

********@*****.***

Objective

A position in need of a self-motivated, extremely organized and

efficient task manager with ample computer skills and over three years

experience in customer service in an office environment.

Experience

Verizon Wireless Customer Care Supervisor, Nov

2010 to Present

Responsible for the growth and development of up to 12 agents for

Verizon Wireless Customer Care. Delivered weekly coaching sessions, any

documentation, and ensured payroll was completed properly for each

agent. Also provided floor support to assist with any questions or

concerns and to handle escalated calls.

Highlights:

Established strong relationships with agents and upper management to

gain respect throughout the site and effectively coach agents to achieve

results.

Developed creative ways to motivate my team, which got implemented to

the whole floor.

new spreadsheets for keeping track of employee information which were

used by many of my peers

Recognized as one of the top supervisors in the site by ranking of

statistics during multiple months

AT&T Order Processing Customer Service Representative,

April 2010 to Nov 2010

Responsible for processing orders for AT&T U-verse for door-to-door

representatives. Included verifying accounts, running credit checks,

handling sensitive personal information for customers and ensuring

orders were processed efficiently and accurately.

Highlights:

Quickly became one of the top performing agents on the floor.

Honored each month for quality and speed of calls and accuracy of orders

processed

Purdue University Student Assistant for Computing Services, May

2008 to Dec 2009

Responsible for inventory of all Computing Services hardware and

software. Duties included checking all inventory around campus, setting

up new workstations, performing routine maintenance on existing stations

and assisting with office duties.

Highlights:

Reorganized and set up a new filing system for software storage

Gained incredible amounts of education on hardware and station set up

Also included running the front desk when all staff was in meetings;

answering and directing phone calls, assisting customers with their

inquiries and directing them to specified areas of the building.

Key Skills

Personal -Management -Self Motivated -Efficient

Skills: Experience -Exceptional Time -Team Player

-Records Management -Ability to Motivate

Management -Extremely Organized Others

-Quick Learner

Computer -MS Word -MS Outlook

Skills: -MS Excel -MS Access

-MS PowerPoint -Routine Maintenance

Education

Ivy Tech - Lafayette, IN

Jan 2010 - Dec 2010

Major:

Radiological Technician

Completion:

Two semesters of courses taken

Purdue University - West Lafayette, IN

Aug 2008 - Dec 2009

Major:

Undergraduate Studies

Completion:

Three Semesters of courses taken

Delphi Community High School - Delphi, IN

Aug 2004 - May 2008

Diploma:

Academic Honors

Activities:

National Honor Society

French Club

Choir

Basketball

Dance Team

Softball

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