Customer Service Sales

NILAY R DALAL

**** **** ****** **. ******, TX ***88 * CELL: 713-***-****

********@*****.***

OBJECTIVE:

Seeking for Full time position with an achievement driven opportunity to take charge and

maximize my potential in providing excellent services to clients.

AREA OF EXPERTIES:

Excellent communication skills, both written and verbal

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Strong interpersonal skills with people at all levels

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Experience with a variety of computer software applications including MSWord, Excel,

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PowerPoint, Access, Outlook, QuickBooks, ADP PayeXpert and EZLabor

Skilled at multi tasking and very organized

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Able to type 65+WPM

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Proficient in spreadsheet, word processing, and presentation software

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Motivated individual with the ability to think critically and work independently

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Responsible for bi weekly payroll and review of payroll for two remote offices

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Set up personnel information and all deductions into multiple ADP payroll systems

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Review timesheets and reports from labor departments for correct job costing

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Post General Ledger interface journal entry for bi weekly payroll to QuickBooks

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Review benefits accrual reports for vacation and sick leave

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QuickBooks – preparing and recording invoices and journal entries

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EDUCATION:

University of Phoenix

Completed 4 year Bachelor’s Degree in Business Finance

Graduation Date: May 2011(Houston, TX)

GPA: 3.41/4.0

WORK EXPERIENCE:

ACRO ENERGY

[Payroll Accountant]

Houston TX (Contract Position)

Experienced with a variety of computer software applications including MSWord,

•

Excel, PowerPoint, Access, Outlook, QuickBooks, ADP PayeXpert and EZLabor

Responsible for bi weekly payroll and review of payroll for two remote offices

•

Set up personnel information and all deductions into multiple ADP payroll systems

•

Review timesheets and reports from labor departments for correct job costing

•

Post General Ledger interface journal entry for bi weekly payroll to QuickBooks

•

Review benefits accrual reports for vacation and sick leave

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Responsible for review and submissions of quarterly and annual tax filings,

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maintaining Balance sheet, A/P, A/R, and recording financial analysis report for

remote offices

QuickBooks – preparing and recording invoices and journal entries

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Responsible for Bank reconciliation, cost of sales, make GL entries, weekly

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commission checks and companies payroll checks

ECHO COMMUNICATIONS INC.

[Office Administration Support]

Houston TX (August 2010 Current)

Provide excellent business support for different medical offices, hospitals, &

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various other companies

Answering & monitoring the daily business needs in a fast paced environment

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Managing and providing excellent service to the client specific account relay

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instructions to their On Call Representative

Very well known with different keystrokes followed by different companies’ relay

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instructions

Assisting in training regular employees and provide productive service on a daily

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bases

WOODFOREST NATIONAL BANK

[Retail Banker]

Houston TX. [December 2009 April 2010]

[Reason for Leaving: Temporary Contract]

• Processing daily transactions that includes deposits, withdrawal, money orders, cashier’s

cheques, and providing quality customer service

• Assure accuracy in the work and record keeping, look for details using questioning,

listening, observation, and decision making skills

• Motivate new customers to open an account and build strong relationship

• Assist customers with providing information about loan application & CD rates

• Helping customers with cash advances, debit cards, opening various types of new accounts

such as checking, savings, and money market accounts

CONVERGYS

[Yahoo Business Support & Tech Support]

Houston, TX. (May 2006 July 2009)

[Reason for Leaving: Laid off]

• Supporting users with Operating Systems: Windows Vista/XP/NT/2000

• Assisted customers with Yahoo Web hosting, sales, Billing, and, ISP installation.

• Configured email client software as well as troubleshooting various email software

problems.

• Installed and configured built in wireless connection software, USB and PC cards.

• Installed and configured DSL modems and gateways.

• Installed and configured ISP provided network interface cards and drivers.

• Responsible for the scheduling and rescheduling of various installation appointments.

• Worked with customers to create dial up network connections.

REFERENCES

Available upon request

Contact this candidate