Customer Service Manager
Resume:
Kenneth R. Losteter
E-mail: ***************@*****.***
Moab, UT. 84532
HM# 435-***-****
OBJECTIVE: I am motivated and I strive on learning new tasks assigned to me, in hopes to further my
career.
EDUCATION:
Independence High School - Graduated 1992
75th Ave & Glendale
Glendale,AZ. 85113
General Diploma
Al Collins Graphic Design School - Graduated 1995
Priest & University Tempe,AZ. 85216
Associate of Arts Degree, Visual Communications
EMPLOYMENT HISTORY:
Dollar General
835 S. Main
Moab, UT 84532
D.O.E 02/08/11 – present
Duties: Customer service, answer calls to store. Advanced to Assistant Manager position on 02/08/11.
Assist customers with finding correct product(s) to suit their needs. Balance funds in cash registers,
prepare deposits for bank drop. Set up display areas to fit company specs. Operate cash register, stock
store with delivered products.
Dollar General
835 S. Main
Moab, UT 84532
D.O.E 07/01/10 – 02/08/11
Duties: Customer service, answer calls to store. Advanced to Manager On Duty position on 08/22/10.
Assist customers with finding correct product(s) to suit their needs. Balance funds in cash registers,
prepare deposits for bank drop. Set up display areas to fit company specs. Operate cash register, stock
store with delivered products.
Sitel / WildBlue
420 Pilot Rd.
Las Vegas,NV. 89119
D.O.E 05/01/09 – 05/22/10
Duties: Typing, answer/ transfer phone calls, customer service for WildBlue. Troubleshooting customer
issues, account updating, computers, and price plan chances to suit customer's needs, explain billing and
internet issues to customers to WildBlue standards. Assisted floor representatives with account questions
and issues, answer escalation calls, in accordance with WildBlue standards. Attained Retention for Wild
Blue.
Sitel / Verizon Wireless
420 Pilot Rd.
Las Vegas,NV. 89119
D.O.E 03/24/08 - 05/01/09
Duties: Typing, answer/ transfer phone calls, customer service for Verizon Wireless. Troubleshooting
customer issues, account updating, computers, and price plan chances to suit customer's needs, explain
billing and phone issues to customers to Verizon standards. Floorwalker with approximately 200
employees, assisted with employee development. Assisted floor representatives with account questions
and issues, answer escalation calls, in accordance with Verizon standards.
Fletcher Jones Toyota Collision
3131 E. Fremont St.
Las Vegas,NV. 89104
D.O.E 04/10/07 - 03/20/08
Duties: Detail customer's vehicles, assist body men with various tasks, pick up and deliver parts, vehicles,
customers to pre-determined destinations.
CreditOne Bank
585 Pilot Rd.
Las Vegas,NV 89119
D.O.E 11/01/01 - 04-01-07
Duties: Typing, answering phones, customer service, credit reporting. Collection of credit card accounts 0
- 64 days delinquent, account updating, explain charges and fees on credit card. Developed payment
arrangements, to suit customer and company needs. Assisted Supervisors with new hire training, assisted
Management with employee development.
Risk Management Alternatives
880 Grier Dr.
Las Vegas,NV. 89119
D.O.E 05/24/98 - 10/30/01
Duties: Typing, computers, answering phones, customer service, credit reporting. Collection of charge-off
credit card accounts, account updating, explain charges and fees on account. Developed payment
arrangements, to suit customer and company needs.
Related experience:
Carpentry, 1997 – 1998, Knipp Brothers Construction, Glendale,AZ, transferred to Las Vegas,NV.
Sheet Metal Construction, 1993 – 1994, Interstate Mechanical Corporation, Phoenix,AZ.
References:
Lauren Kennedy, Dollar General, Manager - 435-***-****
Julie Wright, Sitel/WildBlue, Supervisor - 702-***-****
Cristian Salizar, Sitel/ WildBlue, Supervisor - 702-***-****
Jayson Hayn, CreditOne Bank, Supervisor - 702-***-****
Julia Ross, Sitel/WildBlue, Supervisor – 702-***-****
Contact this candidate