Insurance Life
Resume:
Dionne Lomax
**** ***** ***. #*** *******, TX
Dionne ***@*****.***
EDUCATION
Louisiana State University of Shreveport
Bachelor of Science May 1994
Management and Administration
QUALIFICATIONS
Exceptional skills in the areas of compliance, annuity policy filing, and client services, combined with over ten years of extensive
informational science and insurance company experience. Proficient in actuarial insurance processes. Equipped to provide superior project
completion rates in time sensitive environments.
COMPUTER SKILLS
Adobe Acrobat Pro Microsoft Office SERFF Outlook Microsoft CRM
WORK HISTORY
NATIONAL LIFE INSURANCE COMPANY(LSW), Dallas, TX
Policy Filing Coordinator March 2010-Present Product
Analyst November 2008-February 2010
• Draft, review, and file all actuarial products, i.e. annuities/riders in the contiguous United States, Alaska, and Hawaii
• Ensure that submission of new and/or revised products are in compliance with each state's regulatory standards
• Determine efficient ways to gain form approval for lines of business, and identify submission information & time lines
• Research and schedule assigned projects
• Make policy changes, Table of Values, contract summaries, annual statements and sales illustrations
• Respond to state insurance departments regarding regulatory issues
• Work with testing of products for implementation
•Maintain technical library reference materials (print, digital, etc.)
AMIGOS LIBRARY SERVICES, Dallas, TX
Senior Support Specialist August 2006-November 2008
Support Specialist January 2002- July 2006
• Provided ongoing support to over 750 members, vendor (OCLC), and Amigos products & services, in necessary areas (Technical
Services, Resource Sharing, Reference Services, and Access Services)
• Performed research projects for Executive & Associate Directors
• Maintained records on interactions and activities with members, in the Microsoft CRM.
•Generated cost estimates and processed orders
• Disseminated accurate, timely OCLC & Amigos Support information to Amigos members and staff
• Prepared articles for news feeds, newsletters, mass e-mails, and the Amigos web site
• Maintained OCLC and Support information and links on the web site, including resource sharing agreements and lists
• Provided electronic information services for staff ( reference, ILL, and monitoring of Amigos general e-mail account)
• Organized weekly support staff scheduling, and provided training to Support Unit
• Assisted in documenting and maintaining accurate Support Unit procedures
• Participated in Department meetings and maintained minutes
• Prepared articles for Amigos publications, including Amigos Agenda & OCLC Connection and Amigos Now
EARL K. LONG LIBRARY,
University of New Orleans,
New Orleans, LA
Library Associate January 1998-December 2001
• Responsible for ordering and receiving all monographs for entire academic library collection
• Utilized integrated online circulation system
• Accountable for maintaining student records and invoices pertaining to shipments
• Catalogued and classified all monographs in accordance with library standards
• Performed information desk duties (assisted faculty, students, and visitors with various inquiries)
• Trained and supervised student workers
Volunteer, DALLAS PUBLIC LIBRARY
Summer 2008
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