Software Executive Staff

Michael P. Zimmermann

Box **** • Rolling Meadows IL 60008

Phone: 847-***-****

Email: ****.**********@******.***

SUMMARY

Accomplished, reliable, customer-service oriented IT Specialist with over 15 years experience providing

technical support on 24/7 basis for start-up companies with 200 users to large enterprise companies with over

65,000 users. Working independently with little supervision, responsible for addressing trouble ticket issues,

upgrading machines and completing Server and PC build-outs, resolving issues for, and interacting with, all

levels of employees, including administrative assistants, Software Engineers and Executive Staff. Excellent

problem-solving skills and knowledge of Windows XP, Windows 7, MS Office 2010.

WORK EXPERIENCE

Independent Consultant 1/2011-Current

Rolling Meadows

Technical Consultant

Troubleshoot PCs hardware/software

Designed and implement Windows 7 deployments using Acronis software.

Created custom images using Acronis imaging software that included company standard software.

Microsoft Office 2010 deployments.

Created and provided documentation / training after deployment.

Encrypted hard drives with BitLocker Encryption

Set up power on, hard drive and bios passwords to secure system

System maintenance program to keep PCs secure, virus and malware free as well as running efficiently

to prevent unnecessary downtime.

Built/upgraded IBM, Lenovo, laptops as well as Dell and HP desktops. Upgrades included hard drives,

memory, video cards and other hardware as needed.

Virtualization work with Oracle Virtual Box installed on laptops and desktops

Server build outs, upgrades and configuration which included: installing processors, memory, hard

drives, network cards and other hardware followed by racking the server, and installing Windows Server

or Linux Enterprise Server operating system. Once server was operational daily administration was

turned over to Network Administrators.

Nokia Inc. (Formally Novarra) 12/2000-12/2010

Itasca, IL

Senior IT Specialist at company providing mobile web applications for operators, device manufacturers

and internet browsers.

Provide daily, 24/7 overall helpdesk as well as desktop and remote support to end-users in U.S. and

internationally in Europe and Asia.

Responsible for providing support to executive team

Tracked support issues using in house ticket system

Troubleshoot PCs with hardware/software issues and replace with loaner if issue could not be resolved

within in 30 minutes

Installed and updated software for local and remote users after testing to ensure any issues involving

software usage or installation were addressed prior to installation.

Performed remote software installs and rebuilds using terminal services, remote desktop, WebEx and

Live Meeting

Ran system maintenance program to keep PCs secure, virus and malware free as well as running

efficiently to prevent unnecessary downtime.

Installed/rolled out new company software after testing to ensure any issues involve software usage or

installation were addressed prior to rollout.

Created quarterly back up images of all user pc's as well as servers

Restored images to laptops and desktops that suffered a non recoverable system crashed or some other

type of hardware or software failure

Built/upgraded IBM, Lenovo, laptops as well as Dell and HP desktops. Upgrades included hard drives,

memory, video cards and other hardware as needed.

Used Active Directory to set up new user accounts, printers, file server access, group access and email.

Proactively maintained inventory of loaner laptops and desktops. Security and antivirus updates were

installed on regular basis

Configured and supported RSA VPN client

Virtualization work with Oracle Virtual Box installed on laptops and desktops

Created and updated documentation for new hires and users who received desktop support

Set up equipment for new hires s well as moving equipment when users moved to new office/cube

location

Designed and implemented Windows XP to Windows 7 deployment to local as well as remote users

using Acronis software.

Created custom images using Acronis imaging software that included company standard software as

well as software specific to each department.

Maintained an inventory of custom images that were update regularly based and department to be used

for disaster recovery and new hire pc builds.

Microsoft Office 2010 deployment to local as well as remote users.

Created and provided documentation and training after deployment as well as one on one support for

those who required additional hands-on direction.

Encrypted hard drives and thumb drives with BitLocker Encryption

Set up power on, hard drive and bios passwords to secure system

Server build outs/upgrades and configuration which included: installing processors, memory, hard

drives, network cards and other hardware followed by racking the server, and installing Windows Server

or Linux Enterprise Server operating system.

Maintain daily, weekly and monthly back-up process for production servers.

Responsible for off-site tape storage

Monitored servers and AC units in production server room and test lab on 24/7 basis, to prevent

downtime and quick recovery in the event of outage

New server room design and build out

Provided support for Blackberry devices after being added to the BES server and delivered to user

Maintained video conferencing on individual laptops and desktops using web cam and WebEx,

Windows Live Meeting and Skype.

Maintained HP, Toshiba Konica and Brother printers, providing routine maintenance and basic repairs

and dealing with manufacturer when problems were more serious or covered under warranty/contract

RR Donnelley & Sons Company 11/1999-11/2000

Chicago, IL

Senior PC Technician

Provided 24/7 support for enterprise company with over 55,000 users.

Set-up and imaged new desktop and laptop computers

Audited desktop hardware and software to ensure compliance

Performed software upgrades to desktops, laptops and handheld devices

Performed hardware upgrades/replacements including memory, hard drives, video adapters, monitors,

printers, modems, scanners, and handheld devices.

EDUCATION

Bradley University Peoria, IL

Mass Communications Major with Photography concentration

Harper College Palatine, IL

Mass Communications Major with Photography concentration

CERTIFICATIONS

A+, and Windows 7 in progress.

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