Customer Service Representative

MICHAEL AHRENS

**** **** ******** ******, *****, Florida 33614 (813) 886-

**** ******.****@*****.***

OBJECTIVE:

Seeking a part-time role with a respected organization that offers a

superior product or service. Flexible regarding workdays (available 7

days per week) and shifts (any shift acceptable.)

EDUCATION:

Bachelor of Business Administration (Cum Laude), University of Missouri

at St. Louis

SKILLS:

?6 years high volume call center experience ?Microsoft Office

?Accurate typing at 50 wpm

?Proven track record of attendance and punctuality ?Familiar with

medical/behavioral terminology, HIPAA

?Positive attitude with record of exceeding performance metrics

?Telephone sales experience

?Professional, articulate phone voice ?Emphasis on contributing to team

success, fostering morale

?Ability to multi-task using multiple systems ?Honors in college

English, effective written and oral communicator

RELEVANT EXPERIENCE:

Psychiatric Technician, Barnes-Jewish Hospital, St. Louis

Responsible for patient care and observation, nursing notes, assisting in

medical procedures, maintaining patient confidentiality. Assisted in

electro-convulsive therapy treatments and conducted group activities.

Problem Resolution Specialist, Chase credit card call center, Tampa

Responsible for resolution of payment disputes and escalated customer

service complaints. Utilized outbound calls, e-mail and fax to banks and

customers to resolve payment disputes. Retention of customers with

complaints a priority. Up-selling credit card features and premier

credit cards required. Extensive use of Windows-based applications using

Outlook for inter-office communication. Call volume 125+ per shift. Call

center closed in fall 2004.

Temporary CALL CENTER positions while writing novels "the

Queen of Paradise" and "Millenium V,"

April 2010 to

september 2004 in descending order:

Customer Service Representative, One Touch Direct, Tampa

Pilot program for Welcome Call format for new T-Mobile cell phone

customers. Involved upselling

and problem resolution. Emphasis on building customer loyalty.

Call volume 125+.

Customer Service Representative, Medco Health Solutions, Tampa

Explained variety of health care plans, confirmed medication

order accuracy, resolved customer

complaints. Ability to quickly master complex proprietary

computer program required.

Customer Service Representative, Bryn-Alan Studios, Tampa

Received $1000 end-of-season bonus for attendance and

punctuality. Responsible for making studio

appointments for senior yearbook portraits, adhering to

established policies and procedures.

Customer Service Representative, Stream, Inc., Tampa

Provided technical support for subscribers to America On Line.

Assisted with set-up of AOL software

on variety of PC operating systems. Attention to detail, ability

to resolve software incompatibility issues.

ALSO:

Caregiver for 63-year old 100% disabled woman, victim of two

strokes. Assist with ambulation, meals,

activities, bathing, catheterization. 03/2008 to present

Reader, Measurement Incorporated, Tampa

Scored scholastic evaluation exams from secondary education

students. Test results

used to evaluate performance of students, schools, and school

districts. 2/2008 to 8/2008

Author

I've written extensively while working at temporary positions since 2004

but am now committed to finding an outstanding employer for a long-term

relationship. My novel "The Queen of Paradise" explores class divisions,

religion and superstition in 19th century St. Louis. "Millennium V" is a

futuristic story of social upheaval due to medical advances that give

virtual immortality to the rich.

Contact this candidate