Service Technician
Resume:
James Broste
Rochester, MN *****
**********@***.***
A hardware service technician, with more than 15 years of experience. I
excel when working directly with users and solving problems. I enjoy the
travel and challenges field service presents. I have consistently provided
a high level of satisfaction to customers at a variety of levels of
sophistication and service settings. I have been involved in servicing a
great variety of hardware, operating systems, applications, and service
delivery situations.
I enjoy the challenge of learning new systems and technologies. I'm
comfortable working independently but believe teamwork is essential. I seek
a support position that provides a variety of challenges and opportunities
for growth.
Experience
Field Service Technician Carefusion, Pyxis Products 2007 to present
Providing hardware support for Pyxis Systems, a secure medication
dispensing and management system. These systems include networked PCs,
servers, wireless order entry, and a variety of dispensing systems. Located
in hospital pharmacies and nursing units, these systems require 24/7 break-
fix coverage, and scheduled maintenance. I work from home and cover a
territory in Southern Minnesota, and Western Wisconsin, including the Mayo
hospitals here in Rochester. Customers include doctors, nurses, pharmacists
and pharmacy staff, IT, network, security, and hospital maintenance staff.
Field Service Technician Qualxserv Tewksbury, MA 2003-2007
As a private contractor, I provided warranty repairs for Dell, IBM, and
Apple PC, desktops and laptops and Sony widescreen televisions. Maintained
equipment certifications for all systems, including Dell servers. Working
from home, I received service orders via the internet, contacted customers,
and scheduled service calls. Customers ranged from IBM and Mayo Clinic to
customers home and small business systems. I also provided
contract services on one-time project installations for several third party
services in the area, with roll-outs, and computer installs and upgrades.
Managed service within a 100-mile radius of Rochester.
Remote Support Specialist IBM Rochester AS/400 Hardware Support
1999-02
Provided technical support for IBM AS 400 mid-range computers and related
peripherals in a phone center environment. Maintained certifications and
participated in continuing education. Fielded calls ranging from IT
department professionals, IBM and third-party field service technicians, to
mom-and-pop users. Maintained a high level of production and customer
satisfaction. Initiated a project to provide a library of e-book documents
for the support center.
Customer Support, Mayo Pulmonary Services Mayo Clinic Rochester
1989-1998
Provided tech support, component-level hardware repairs, unit calibrations,
user training, and marketing support for the Pulmonary Outreach Programs.
The Mayo Health Station, was a computerized, health screening system
designed to comply with OSHA and MSHA health surveillance requirements.
System included spirometry, audiometry and blood pressure testing. Systems
were located in hospitals, clinics, occupational health offices, and
individual users homes. Other spirometry specific equipment was located in
hospitals, clinics, and NIH research offices. Customers included primary
care providers, occupational health providers, NIH researchers, and lung
transplant patients. In addition to mechanical and electronic spirometers,
serviced audiometers, blood pressure monitors, PCs and related peripherals.
Wrote user guides and technical documentation. Marketing support included
designing and writing marketing literature and creating a video
introduction to our service using Macromedia Director. Represented Mayo
Pulmonary Services at national, and regional occupational health trade
shows.
Field Service Technician Unisys, Downingtown, PA Custom Systems
Division 1988-89
Installation team leader. Install and bring-up of the Small Package and
Bundle Sorter. Large package sorting system located in United States Postal
Service regional centers. Installation included tuning, for speed and
acceleration, carriages with servo controlled motors, setting up heavy duty
chain-drive sorter, setting up optical 'gates', and magnetic sensors.
Installed fiber optic data cabling and set up data input stations using
Unix OS. Traveled extensively to a number of sites on the East Coast.
Supervised and coordinated installations using contract crews. Trained
users. Installed retrofits and performed repairs. Install cycle lasted 6 to
8 weeks.
Field Service Technician St. Petersburg FL DataServ
Inc. 1985-88
Remote field service technicians covering west-central Florida territory as
primary tech and back-up to the rest of the state. Supported IBM Point of
Sale systems, for a third-party servicer, in large and small retail
locations. Worked from home providing on-call and scheduled service.
Field Service Technician Minneapolis, MN Berkel Systems
1981-85
Field service support of Point of Sale system in Central and Southern
Minnesota, with remote sites in Kentucky and Tennessee. Installed and
provided repairs of scanners, registers, terminals, laser scanners,
printers. Trained users and management in, set up software reports, sold
service contracts, etc.
Education:
In addition to items listed below, I enjoy the challenge of trying to keep
up through night school, employee ed. classes, trade journals, the
internet, etc.
Electronics and Computing Certificate, Control Data Institute, St. Paul,
MN. 1979
Assoc. of Arts, General Ed. Rochester Community and Technical College,
Rochester, MN. 1994
Comptia; A+, and course work for I-Net +, Network+, and Linux+,
Certificates 2002
Dell DCSE and a number of other Dell certifications 2003-2007
IBM certifications on full line of PCs. Laptop and desktops 2003-2007.
Apple Computer service certifications, 2003-2007
Home and Family
My time outside work is occupied by my wife of 20 years and 2 foster
daughters. What's left is divided unequally between traveling, camping,
fishing, golf, friend and family gatherings, and home improvement. Having
been a resident of Rochester for over 20 years, I am familiar with Mayo
Clinic, IBM, and many businesses and people in the community and
surrounding area.
Contact this candidate