Customer Service Sales
Resume:
Joann J. Kaul, MA
Metuchen, New Jersey 08840
Home 732-***-****
Cell 732-***-****
******@*********.***
Objective: To obtain a position with an organization that will utilize my
skills, knowledge and experience to support its mission and goals.
Summary: A management professional with extensive years of progressive
responsibilities and experience. Strength in business administration,
customer service, sales and public relations. High energy level and
excellent communication skills. Will thrive in a faced paced, diverse work
environment.
Education:
Master of Arts, Therapeutic Recreation and Administration, New York
University, May 1996
Bachelor of Arts, Psychology, Kean University, May 1993
Associate of Arts, Middlesex County College, May 1988
Experience:
Director, Edison Branch YMCA Child Care Center
8/10 - Present
? Responsible for the operation of a 53 capacity child care
center and Babysitting Services with 20 employees.
? Consistently collaborates with other departments regarding
daily operations, membership/enrollment and events.
? Conducts facility tours and incorporates membership sales.
? Develops and promotes special events.
? Participates in weekly Director's meetings and monthly kindred
group.
? Responsible for the restoration of fiscal growth of the center.
Director, Metuchen Edison Woodbridge YMCA, Edgar Child Care Center
8/02 - 6/07
. Responsible for the management and operation of a 49 capacity child
care center with 20 employees.
. Responsible for selling program and maintaining enrollment.
. Responsible for Human Resource tasks including recruitment, paperwork,
training, scheduling, evaluations and payroll.
. Responsible for capital and operational budget development, and
monitoring.
. Conducted annual comparative analysis of service fees and employee
wages.
. Conducted quarterly staffing analysis.
. Responsible for obtaining and maintaining accreditation from NAEYC.
. Developed and implemented staff and parent training sessions, meetings
and events.
. Performed continuous assessment of customer satisfaction and program
implementation.
Director of Therapeutic Recreation, Solaris Health Systems, Whispering
Knoll Assisted Living 1/02 - 6/02
? Responsible for the operation of the Therapeutic Recreation
Department for 90 bed assisted living facility.
. Participated in start up phase of the Facility.
. Performed client assessments and documentation.
. Responsible for the department's operational budget.
. Rotated as Administrator on call and provided facility tours.
Therapeutic Recreation Director, Friends Retirement Concepts, Arbor Glen
CCRC 3/98 - 1/02
. Responsible for the start up and operation of a Therapeutic Recreation
Department serving clients in long term care, sub-acute and assisted
living units.
. Responsible for the start up and management of a Volunteer Program
within the Holly Center.
. Responsible for the Department's capital and operational budget.
. Responsible for employee recruitment, retention, training, scheduling,
evaluations and payroll.
. Performed assessments of customer satisfaction and program
implementation/services.
. Performed client assessment, documentation, therapeutic intervention
and counseling.
. Participated in care planning, multidisciplinary meetings and rounds
with Physiatrist.
Enhanced Living Manager
. Responsible for management of the Enhanced Living Unit.
. Responsible for staff training, supervision, scheduling, recruitment,
retention, evaluations and payroll.
. Coached clients to maintain their independence.
. Accountable for ensuring staff provided appropriate support, based on
individual needs.
Therapeutic Recreation Specialist, Progressive Health of NJ
11/96 - 4/97
Therapeutic Recreation Specialist, King James Care and Rehabilitation
Center 1/95-11/96
Therapeutic Recreation Intern
Camp Counselor, Metuchen-Edison YMCA
1984-1988
Latch Key Counselor
Pre-school Teachers Assistant
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate