Customer Service Medical

Frances L Taulai

•

*** ******* ******* #***, ******, WA 99004 206-***-**** ●

*******@*****.***

OBJECTIVES

To obtain a healthcare administrative position in which I can utilize my extensive

communication, organization, exceptional capacity to multitask, computer, and office skills to

benefit the organization.

HIGHLIGHTS OF QUALIFICATIONS

Medical Terminology

Exceptional Capacity to Multi-Task

Medical Coding

Customer service – assist and answer questions with utmost respect and in polite manner,

customer service oriented personality

Multi Phone Lines – answer and screen incoming calls, including directing appropriately

Outstanding interpersonal and communication skills

Solid administrative and referral experience

Entering data into database

Proficiency in MSWORD, Excel, PowerPoint

Sorting and Filing – sort mail in appropriate boxes and file documents

Faxing (manually and electronically) and copying

Team Player, Hard-Working, and Dedicated

Fast Learner and Easy going

Able to complete tasks/duties with minimal or without supervision

Type 60-80 wpm

WORK HISTORY

Beneficiary Service Representative for TriWest Healthcare Alliance, Tacoma, WA

5/2004 – 9/2007

Intake Representative for HealthNet Federal Services, Fife, WA

7/2003 – 5/2004

Clerk/Customer Service for Women’s Program at Highline Community College, Des

Moines, WA

2/2002 – 4/2003

Passenger Screener/Customer Service for Argenbright Security at SeaTac Airport,

SeaTac, WA

2/1999-4/2000

EDUCATION

Eastern Washington University, Cheney, WA

Interdisciplinary Studies – Liberal Arts

9/2007 – 12/2011

HealthNet Federal Services, Fife, WA

Certificate of Medical Terminology

9/2003 – 11/2003

Highline Community College, Des Moines, WA

7/2000 – 3/2003

Business Computer Training Institute, Tukwila, WA

Graduate with Certificate of completion in Business and Computers

9/1998 -3/1999

Tyee High School, SeaTac, WA

Graduate with Honors/Diploma

9/1997 – 6/1998

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