Manager Customer Service

Allison M. Valentino

abgupc@r.postjobfree.com

PROFESSIONAL The Cleveland Clinic Foundation

EXPERIENCE Information Systems Coordinator June 2010-Present

Responsible for the on-site informatics systems

management and support coordination. Including,

directing, and assisting specific testing,

implementation and documentation of EMR (Epic)

Pre and post go-live benefactor for physicians and

clinical staff

Compose specific physician programs for

implementation on EMR

Provide direct support to care givers in the proper

and optimal use of the clinical information systems

Serves as a direct high level liaison with

physicians to maintain and coordinate department

workflow

Develop and recommend solutions to comply to

regulatory agencies such as JCAHO, CMS and facility

Quality Management

Create individualized lesson plans for each provider

based on the provider's proficiency with the Epic

system

Clinical Operations Analyst January 2007- June

2010

Point of contact providing instruction and support

to providers and employees using clinical

information systems- Epic, My Chart, Surescripts,

IMO and other EMR functionalities

Responsible for developing personalized templates

for physicians in Epic

Conducted training presentations to large diverse

groups

Accountable for updating all employees in the

Strongsville and Brunswick satellite offices of any

changes in the Epic software

Engaged in day-to-day operations and technical

support of the EMR

Point of contact for Op-Time

Responsible for regular reporting to Clinical

Manager and Administrator

Medical Assistant July 2001- January 2007

Assisted physicians with patients

Documented treatment & diagnoses in Epic (electronic

medical record).

Assisted physicians conducting routine medical

procedures

Assistant to physician in Medical Director position.

Chosen to attend specialized training to become an

Epic Super user

Marymount Hospital

Office Manager June 1991- July 2001

Responsible for hiring new employees and also

overseeing the schedules of current employees.

Knowledgeable in all aspects of a patient's

insurance policy such as coverage and billing

information

Facilitated in resolving customer service issues

Helped transition the office to a new computer

database system

EDUCATION & University of Phoenix

STATE LICENSURE January 2010-Present

Attending classes to pursue Bachelor's in Health

Care Administration focusing in Health Information

Technology.

Cuyahoga Community College

September 1990-1996

Attended classes with concentration in Nursing.

Normandy High School

August 1986- June 1990

Graduated with a 3.0 cumulative GPA

Licensed in the State of Ohio as a Certified Medical

Assistant

PROFESSIONAL Enterprising self-motivated manager, exceptional

SUMMARY communications skills with the ability to put people

at ease. Demonstrated success with proper time

management, effective leader, communicator, and

motivator of people. Developed the ability to

function well under pressure while working on

several projects simultaneously. Proficient in

building lesson plans and training curriculum.

Ability to establish and maintain cooperative

working relationships in a multicultural

environment.

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