Customer Service Representative
Resume:
Jessica Roy
Worcester, MA **609
Career Objective:
To utilize the skills and lessons learned in a customer service and sales position with opportunities for growth
and advancement. Strong experience of more than eight years as a customer service representative as well
as a representative with exceptional quotas in sales and marketing.
Technical Skills:
Windows 95, 98, 2000, XP,Microsoft Office XP,Internet Explorer, Typing
Education and Training:
Adult Learning Center, Worcester, MA 1995 - Obtained General Equivalency Diploma
Quinsigamond Community College, Worcester, MA 1999 - Completed liberal arts course
Red Cross, Worcester, MA 2004 -Received certification as a Certified Nurse Assistant -Received certification
as a Home Health Aid.
Work Experience:
Roy residence, Worcester, MA Respite Care
-Provided Respite Care for an autistic child at my residence.
Interglobal Services Inc., Worcester, MA Tele-sales Representative
-Includes financial, banking, health insurance, business resources, etc.
-Sales and marketing for small business memberships and private campaigns.
Small Business Service Bureau, Worcester, MA Customer Service Representative
-Administered and coordinated the enrollment of businesses through the promotion of a variety of service
campaigns.
-Major job duties included processing requests for information, assisting clients with applications, investigating
and reporting quote results and placing sales calls.
Almerica Financial, Worcester, MA Customer Service Representative -Trained for inbound and outbound
telephone calls regarding Financial Retirement Seminars. -Answered inquiries by providing examples of
retirement strategies used by the co.
Crown Plaza Business Center, Worcester, MA Guest Express Coordinator -Performed all necessary tasks to
ensure the efficiency and high-quality of guest services. -Assisted managers in a variety of administrative
duties. -Clerical duties including answering calls, typing and forwarding correspondence, photocopying, data
entry, multitasking with accuracy, etc.
Volunteer Experience:
Christopher Heights, Worcester, MA -Provided assistance to nurses, activity coordinators, and administrators
in assisted living.
Boys and Girls Club Worcester, MA -Provided all necessary tasks for children and staff.
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