Customer Service Sales
Resume:
Richard Dodson
Bastrop, Tx. **602
richaroo.dodson@gmai
l.com
Richard Dodson
Qualifications -Eight years experience in management
-Five years experience in sales
Eleven years experience in customer service
Experience 3/99-Present AT&T Mobility
Consumer Data Support Team Manager
Currently provide team support for 10 to 15 representatives. I ensure all
quality metrics are met through coaching and motivation. I constantly review
with each representative their progress and make sure all are aware of
changes in products and policies. I track and correct my team’s attendance,
payroll and performance issues as they arise. I have designed action plans
to improve team performance and morale.
9/93-3/99 MCI Worldcom
Outbound ASR
Recipient of numerous awards (sales person of the month-four times,
employee of the month-thirteen times and a national award for peer
development), met/exceeded all sales expectations, performed inbound and
outbound sales, presented joint offer campaigns to potential customers,
provided exceptional customer service, assisted in the training of sales
techniques to new hires, coached new hires in increasing productivity
10/91-11/92 Dataplex Information Systems
Assistant Supervisor
Assisted in the management of daily operations, supervised employees,
ensured production goals were maintained, developed and inspected
microfilm, performed quality assurance, fostered community and public
relations
3/85-8/91 Subs and Suds Restaurant
General Manager
Planned, organized, directed and controlled all aspects of the restaurants
operation, responsible for opening and closing procedures, executed
accounting procedures, created marketing schemes, completed and
compiled reports, supervised employees, prepared employee schedules,
conducted performance evaluations, interviewed, hired, and trained
employees
Education Midwestern State University 1985-1990
Burkburnett High School 1982-1985
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