Customer Service Manager

Nadia Simmons

**** ****** ** #*** ******, Texas *7396

Cell Phone: 281-***-****

Email: *************@*****.***

OBJECTIVE: To obtain a position utilizing my strong analytical, interpersonal, multitasking, follow

through, and leadership skills within your company as Customer Service Specialist.

QUALIFICATIONS: I am able to complete tasks on time and within established parameters. I have

strong organizational, multitasking, and communication skills with great attention to detail. My work history

includes reviewing data accuracies and generating summaries for status and projection purposes; researching

and compiling related information; problem solving, interpreting procedural and policy matters and data;

disseminating written reports by established deadlines; composing, editing, and disseminating administrative

correspondence, reports, and announcements; screening and responding to job-related queries, and

contributing to the overall team effort, operation and communication.

EDUCATION

2000-2002 Northwest Educational College, Studied Business Management

1995-1997 Zoe Life Christian Academy, Diploma

EMPLOYMENT

2003-2010 Asurion/ Information Support Coordinator (Many Achievements and promotions)

Entered and tracked employee data using databases, spreadsheets, and software

applications; Analyzed data and reviewed for accuracy; Administrative support to

supervisors and provided back up support for administrative assistants and

receptionists as needed; Assisted in the preparation and collection of information for

presentations and documents; Compiled, verified, summarized, and interpreted data for

report generation; Established priorities and determined deadlines on a daily basis;

Maintained accurate and timely team records while ensuring confidentiality.

Workforce Analyst: Took over responsibility for being the workforce liaison for a

line of business and worked with that manager to better forecast turnovers and address

workforces issues such as absenteeism and shrinkage; Responsible for real-time

management of service levels including monitoring call volumes, identifying near term

staffing shortages and getting costs out of the system when needed; Provided analysis

of daily performance to managers and call center directors.

2003-2009 United States Postal Service/ Carrier

Delivered mail and collected outgoing mail; Assisted customers in other postage

related services.

2002-2003 Houston Community Call Center/ Customer Service Rep

Provided customer service for Reliant Energy customers; Informed customers of new

promotions; Processed payments for account holders.

2000-2001 One Price Clothing/ Assistant Manager

Supervised up to 10 employees; Continuously provided training and career growth;

Maintained scheduling and timesheet confirmation; Balanced drawers and made

nightly deposits to the bank; Customer service, inventory, shipping and receiving.

1999-2001 Telecheck/ Customer Service

Approve or decline checks through check approval system; Disclosed confidential

information through check approval system and as to why check

was declined; Provided merchants with authorization code for check approval;

Removed any negative data from systems upon verification.

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