Customer Service Sales

Deborah Kyle

Mortgage Banker/Loan Officer

Owasso, OK

Driven, energetic and focused with a demonstrated strength in customer service, providing loan

development, and being a positive model of company values.Responsible guidance built around a

sound understanding of the mortgage process. Outstanding communications skills and an extensive

background in the following proficiencies:

Performance Customer Satisfaction Problem Solving

Organization Facilitation Research

Time Management Loan Development

Work Experience

Mortgage Banker/Loan Officer

First Omni/Envoy Mortgage - Tulsa, OK

July 2010 to January 2011

80 Hrs. Mortgage licensing system education.

National Mortgage License

Oklahoma Mortgage License

Texas Mortgage License

Arkansas Mortgage License

Customer Care Account Supervisor

DIRECTV, Inc

February 2003 to July 2010

Manage and provide support for Customer Service Representatives in multiple call types. Establish an

open and comfortable environment for coaching and provide the opportunity and encouragement for

team members to excel, not only in current roles but in future possibilities. Encourage and motivate

continuous improvement and productivity. Responsible for monitoring the quality of work and provide

timely feedback to team members ensuring current policies and procedures are followed.

Loan Officer

American Mortgage - Tulsa, OK

January 2003 to June 2003

Responsible for origination of multiple loan types. From subprime to prime. Specialization in refinance

and second mortgages. Processed my own originations. Ordered title work and appraisals. Dealt directly

with consumers and underwriters to gather stipulations and bring loans to close.

Loan Officer

Crescent Mortgage - Tulsa, OK

1

May 2002 to January 2003

Filing all requirements with each broker to have use of numerous lender services. Also originated through

different lead sources. Processed loans, obtained stipulations and brought to close conventional loans.

.

Loan Officer

Sentinel Mortgage - Tulsa, OK

September 2001 to May 2002

Originated, processed and closed conventional and subprime mortgages and refinances.

Licensed Life and Health insurance agent

Mutual of Omaha Insurance Company - Tulsa, OK

May 1999 to May 2001

Cold called and warm called customers to set up appointments for insurance sales. Top sales agent in

the Tulsa office the first month after licensing. Member of Life Underwriters Training Council. Numerous

continuing education courses. Earned special training in Omaha at the Home office.

Loan Processor

Carteret Mortgage - Owasso, OK

June 2000 to September 2000

Processed mortgage loans for loan officer. Conventional loans only.

Loan Officer

United Mortgage Group - Tulsa, OK

January 2000 to June 2000

01/00-6/00

This was the first mortgage company I worked for. They taught me how to originate, process and close

loans. They introduced me to different lead sources, brought account representatives in to explain

niche programs and review all loan officers loans and would explain why they would or would not fit

their particular program. This was a very valuable and life changing working environment. A wonderful

company to work for.

Tulsa Junior College

February 1983 to June 1986

Part time college student pursuing associates degree in Liberal Arts Major with a minor in Journalism.

17 hours completed

Computer Courses: Tulsa Junior College: Computer Programming

Independent Training Center for Windows

Mutual of Omaha: Completion Certificates

LUTC training

Continuing Education courses

2

Draughon's School of Business

1977 to 1977

1977

Accounting I; II: III; IV

Cost Accounting

Skills

Data Entry, 10-key, fax, scan, multiple software systems

Additional Information

And Qualifications

Managed Others: Yes (16 others) Languages Spoken: English

Most recent wage: 15.00 USD per hour Felony Conviction: No

Security Clearance: No

3

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