Manager Supervisor

OBJECTIVES

.

To further my career with a growth-oriented firm that will allow

me to utilize my experience and knowledge as a Sr. Computer Field

Technician specialist or IT Field Service Representative.

ACCOMPLISMENTS

1. More than extensive 16 years experiences of senior level in

Computer and IT Technical field in vast, fast and demanding

and dynamic environment like Defense Contract Companies

(HUGES Space and Satellite; BOEING Space and Com and

BOEING Integrated Defense Systems).

2. Hand-on experienced in building, implementing,

troubleshooting, repairing and maintaining vast

infrastructure's different type of computer hardware

including printers in large network environment.

3. Provided proficiently rapid response of technical support

to client-focused over 1,000-9,000 users-environment.

Specialized on the client-side of network of which are

Windows-based workstation, desktops, mobiles, printers and

PDAs.

4. Complex Problem Solver and capable to lead and train the

team of technicians to perform and solve problem in various

area. Outperformed peers by maintaining outstanding record

of technical support services, resolving more than 98% of

all trouble tickets without escalations.

5. Designed, implemented and developed procedures for Dell

Laptop Services Center at BOEING.

6. Remote assist users utilized Dameware Mini Remote Ctrl. V7.X and other

Remote desktop software.

. Able to utilize BMC Remedy Client 5.x-7.x - AR System and others

ticketing system.

OPERATING SYSTEMS

.

7. Windows NT 4.0 - Workstation and Server

8. Windows 2000 - Workstation and Server

9. Windows Vista, XP, 2003 - Workstation

10. Windows ME, 98, 95, 3.11 - Workstation

11. DOS 5.0, 6.0, and 6.22

12. Windows Mobile

13. Palm OS and Black Berry OS

14. Netware 2.15

HARDWARE

.

. PCs compatible

. Dell, Compaq and IBM - Laptops and Desktops

. Fujitsu and Panasonic - Laptops

. HP LaserJet, Inkjets, Color LaserJet, and Tektronix - Printers

. Dell (Axiom) and Sony (PDAs), Palm (Tungsten), Handspring, BlackBerry

.

SOFTWARE

.

. Cisco VPN Client Version 4.8

. Z-token

. Dameware Mini Remote Control 7.X

. Palm Desktop and Hot sync Manager

. Chapura Pocket Mirror

. Altiris Client Deployment Tool

. BMC Remedy Client 5.x-7.x -AR System

. Lotus Notes 4.8 and 5.3

. Microsoft Office 2003 and 2007

. Adobe Acrobat and Photoshop

. Roxio Easy CD Creator

. McAfee and Norton Anti-virus and Ghost

. ZBackup and Data Protector Server

. Symantec Ghost Solutions 2.0 and 2.5

EDUCATION AND CERTIFICATIONS

.

. DELL Certification - Foundation Inspirations, Desktops, Laptops and

Portables (USA) 2003-2009

. Comp TIA A+ - Computer Education Institute (USA) 2002

. MCSA Certification - Microsoft Certified System Administrator

Windows (USA) 2000

. B.S. Computer Information Systems - De VRY Institute of Technology

(USA) 1994

. B.A. Financial Management - College of Commerce (Thailand) 1981

EXPERIENCES

.

Senior Field Service Representative

02/09/2009 - 01/31/2010

PFI TECH (co-contract with DELL) - worked at BOEING Integrated Defense

Systems (IDS)

. Professionally continued in providing and technical supporting for more

than 1000 end-users in a vast 6000 users-environment at BOEING IDS

(Defense Contract). Including troubleshooting, installing, maintain and

repairing all model of Dell (desktops and laptops), IBM, Panasonic, and

Fujitsu and various infrastructures software with OS Windows XP

professional.

. Supported various infrastructures of hardware/software and applications

as demand.

. Performed regular data backup and data restored by using infrastructure

backing-up tools such as ZBack up and Data protector Server.

. Acting "Technical Supervisor" responsible for leading technicians to

resolving any issues that affect any customers' functionality in the

absence of the Supervisor.

. Always courtesy assisting and advising end-users and managers in

different department in order to keep their computers and network

running proficiently.

Client Infrastructure Representative 3

11/17/2003 - 02/06/2009

UNISYS Corporation (co-contract with DELL) - worked at BOEING Integrated

Defense Systems (IDS)

. Continued to provide excellent IT Client Infrastructure Representative

3 (Senior Level) at BOEING Integrated Defense Systems (Defense

Contract) of over 1000 users in a 7000 fast pace users-environment.

. Performed installation, maintenances, and repairs on different hardware

such as DELL, IBM Fujitsu, and Panasonic systems, and including various

infrastructure software and operating systems as well.

. Participated in initial setup for BOEING's Laptop Service Center in El

Segundo Campus. Managed and trained new staff to understanding the

procedures and efficiently running Laptop Service Centers.

. Assisted and advised end-users how to use Boeing's Remote Management

Tools like Cisco VPN, VS Client, and Boeing Connection Manager.

. Frequently assisted customers to do extra duties in restoring and

reimaging Windows XP based workstations including data/profile and

backup/restore. Also supporting, installing and configuring PDAs for

customers as demand.

. Proficiently advised customers (managers and end-users) on prevention

of potential or escalations of problem in using systems.

Senior Field Support Representative

11/2000 - 11/14/2003

GRUMMAN Information Technology (IT contract) - worked at BOEING Space and

Communications

. Continued to provide desktop and networking support for 1,000 plus

users in an 8,000 user-environment at Boeing Space and Communications

(Defense Contract).

. Main services included DELL, IBM, Compaq desktops, laptops, and printer

onsite repairs, hardware, software and operating system installation,

maintaining and troubleshooting.

. Participated on a various projects such as converted static IP address-

based workstations to DHCP. Keeping track of IP address and

assisting Network Administrators as demand.

. Advised customers on prevention of potential or escalations of problem

in using network and hardware.

. Maintained and repaired various HP hardware and Tektronix printers.

. Always ensured customers satisfaction by follow-up personally on

services and provided additional assistances to managers, end-users and

BOEING Network Administrators beyond job requirements.

. Acting as a Technical Supervisor, responsible for leading technicians

to resolving any issues that affect any customers' functionality in the

absence of the Supervisor.

EXPERIENCES

(Continue).

Field Support Representative

1997 - 2000

XEROX (IT contract) - worked at Hughes Satellite Systems

. Performed field desktop support for more than 1500 users in a 9,000

user-environment at Hughes Satellite Systems, platform included but not

limited to Windows 95, Windows NT 4.0 and Novell Client.

. Specialized in troubleshooting and maintaining in Compaq, IBM and Multi

Vendor system.

. Installed, administered and supported various enterprise applications,

remote access, and mail systems including installation, training and

maintaining perfect Service Level Agreement.

. Recovered system crashes, resolved system slow-downs and performed data

recoveries.

Desktop support for EDS Distributed Computer Services

1994 - 1997

EDP TEMP/Contract Services (IT contract) - worked at HUGHES Space and

communications

. Provided desktop and printer support for over 1,500 users in an 11,000

user/environment at HUGHES Space and Communications.

. Emphasis on troubleshooting, installing, repairing all model of Dell,

IBM and other Clone PC desktop and laptop with DOS5.1/DOS 6.2 NT/95

operating system and Macintosh operating system.

. Supported various infrastructure applications, maintenance and serviced

various model of Printers included IBM, Epson, and HP various series.

Electronic Data Processing Control Clerk (EDP)

1989 - 1993

Security Pacific Bank / Bank of America - Brea Facilities

. Assisted Local Area Network Administrator to install and monitor and

maintain Netware 2.15 for 25 users. Manually and electronically posted

direct deposit payments, processed though all steps for Automated

Clearing House.

. Designed and developed various database applications, which replaced

all manual procedure, analyzed and prepared management reports.

. Increased departmental efficiency and reduce operational costs by

automating several routine database management tasks.

Personnel Senior Supervisor - Recruiter, Payroll and Beneficial Supervisor

1982 - 1986

Siam City Bank, Ltd. Main office, Bangkok Thailand

. Participated in initial setup of Personnel Department Including

Recruiter, Employee's Payroll, Benefits and Training departments.

. Designed, implemented and developed procedures and information system

to integrate with Payroll, Employee's Benefit and Recruiter

departments.

. Managed and supervised staff and assisted Director of Personal

Department in running day-to-day operations in Recruiter, Employee's

Payroll and Benefit departments.

. Directly responsible for designing, implementing, computerizing and

controlling the use of Personnel's data resources.

. Supervised and accountable of 900 employees-payrolls and directly in

charge of computer payroll and personnel system.

. Also acted as a Special Budget Controller in analyzing data of employee-

salaries against department-budgets and compared to the competitors.

Also, complied, analyzed and generated all unit-reports and reported

directly to Director of Department and Board of Directors.

REFERENCES

.

. Available Upon Request

Contact this candidate