Customer Service Operator

Jason M Richard

**** ******** *** ***** *******, TX 75089

Phone: 972-***-****

E-mail: ***********@*****.***

Career Overview

Highlight

Self starting, goal-oriented strategist whose confidence,

perseverance, and vision promote success.

Major strength in planning, problem solving, and

communication.

Committed and motivated Mailroom personnel with

exceptional customer-relation and decision-making skills.

Strong work ethic, professional demeanor, and great

initiative.

Skills Highlights

Highly organized with superior attention to detail

Excellent Communication skills

Core

Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly

gaining trust, and resolving problems to maximize

efficiency.

Professional

Experience

August 2008 Xerox/ComputerMainstream/College of Notre Dame-Baltimore,MD

To May 2010

Supervisor, Mailroom Services

Coordinated incoming mail, dispersed inter-building

correspondence. Managed courier services and

shipping/receiving assignments. Administered Employee

evaluation/appraisals, scheduled hours. Performed account

Receivable duties including, cash application, researching

charge backs, Discrepancies, issue credit memos,

reconcillations, and responding to Customer request for

October 2007 documentations.

To July 2008

Xerox/ComputerMainstream/United HealthCare-Elkridge, MD

Lead Mailroom Coordinator

Implemented new mail routing procedures for United Health

Care Group. Operated postage/UPS, Fed-Ex, envelope

machine. Sorted mail and Distributed throughout the medical

building. Oversaw inventory and office Supply purchases.

June 2007 Improved communication efficiency as primary liaison

To October 2007 Between department's clients and vendors.

Xerox/ComputerMainstream/St.Agnes Hospital-Baltimore, MD

Docutech/Photocopier Operator

October 2003 Transfered text documents from a computer to a word Scanner

To August 2005 for photocopying. Handled, processed and distributed

confidential Patient information. Provided efficient

customer service to clients.

Xerox/Nextel Communication- Reston, VA

Supervisor, Mailroom Services

Supervised employees to ensure observation of rules and

regulations. Provided customer service, resolved customer

June 2000 complaints. Executed Daily operation of sorting mail for

To October 2003 distribution and dispatched Outgoing mail. Created

company's first employee manual including, training and

development, tracking of all off-site cell phone,

computers, Copy/fax machines, and jobsites plans.

Xerox/Wilmer, Cutler & Pickering-Washington, DC

Lead Person Photocopier Operator

June 1994 Supervised employees, assigned schedules according to the

To December 1999 Customer/vendor request. Instrumental in photocopying and

operated Fax machines. Trained and managed Xerox operation

of significant Copiers, within deadline-intensive

environment. Ensured accurate and On-time completion of all

projects.

May 1993

To June 1994 Merrill Corporation- Dallas, TX

Mail Clerk/ Photocopier Operator

Duplicated and Delivered time-sensitive documents to the

Municipal Court. Operated postage meter machine,

coordinated and conducted Bulk mailing.

RPS-Fed-Ex Ground- Dallas, TX

Service Worker

Flexibility in loading and unloading scanned packages on

trucks. Maintained highest level of customer care while

demonstrating and participated in cross training. Kept

records Of all out bound parcels throughout shipping and

receiving department.

Education

1998-2002 University of District Of Columbia, Washington, DC

Major: Science/Biology

1997-1998 Morris Brown College, Atlanta, GA

Major: Science/Biology

Keywords

Customer Service, Customer Needs Assessment, Creative

Problem Solving, Critical Thinking, Email, Microsoft Word,

Microsoft Outlook, Microsoft Office Suite

Contact this candidate