Customer Service Technician

KEVIN G. RIVERS

***** ****** *****

Leesburg, VA 20176

Mobile# 703-***-****

*********@*****.***

Objective:

To provide quality customer service by using the skills I already possess

through my training at Monroe Technology, as well as developing and

learning from other certified technicians. I'm safety first, dependable and

always eager to improve my skills.

Employment:

Air Wisconsin Airlines Corporation 08/10-

04/11

Appleton, WI 54914

Job title: Passenger Service Agent

Loading/Unloading baggage (continuous heavy lifting of up to 75 lbs for

periods of time)

-Operating the jet bridge

-Calculating weight and balance of aircraft

-Directing aircraft movement

-Deicing aircraft

-Cleaning aircraft

-Working outside in all types of weather conditions.

Virginia Tire and Auto 04/09-5/10

Ashburn VA 20147

Job title: Lube-Bay Technician

-Interact and listen with customer's request

-Oil changes, tire rotations, hood examinations

-Recommended tune-up, tires-mounting and balancing, fluid exchanges, and

cleaning.

Starbucks 05/08-

04/09

Lansdowne VA 0176

Job title: Barista

-Interact with customers, cashier, making drinks

-Prep the store and cleaning.

Education:

Potomac Falls High 11/05-

12/07

Stone Bridge High 01/07-

06/09

Monroe Technology 01/08-

06/09

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