Customer Service Technician

Location:

Tampa, FL, 33615

Posted:

August 27, 2011

Contact this candidate

Resume:

Barbara C. Chalmers

PERMANENT:

**** ****** **** **

Tampa, Florida 33615

813-***-**** – HOME

813-***-****- CELL

******@*******.***

PC Technician/Desktop Support/Supervisor

OBJECTIVE:

• 20 years experience in Hardware and Software installs. Setting up protocols

SUMMARY:

for IP networking

• 6 years Helpdesk customer service

• Proficient with Microsoft windows 98/2000 and XP

• Proficient with all Microsoft Applications. Office suites (word,exel,power

point)

Was going to Hillsborough Community College for AS in Computer Science

EDUCATION:

but have not finished. I am just a few credits short of my AS.

Technical Courses taken included:

A+ Certification

Dell Certification – Expired when I retired from TGH

PC Technician Supervisor 2005 to 2008

EXPERIENCE:

• Coordinated all assignments for Pc Technicians

• Evaluated new technologies for implementation throughout the organization,

including all Windows operating systems, Lotus Notes email, Proxy and all

Hospital applications.

• Helped in the design of the Asset inventory for hardware and maintained all

Hardware inventory.

• Coordinated all hardware and software installs for major projects including

the opening of the new Emergency room that consisted of approximately 500

computers, laptops and there peripherals

• Completed evaluations and reviews for all Technicians for their annual

reviews

Team Leader of PC Technicians 1999 to 2005

• Lead team in the installs of computers and there peripherals. Installed token

ring along with Ethernet cards, cd roms, sound cards etc..

• Installed all software Hospital applications and all operating systems

• Lead the team to change out all non compliant PC’s for the year 2000.

• Coached Town and Country Leaguerettes Softball team

ACTIVITIES:

• Managed Town and Country Girls Leaguettes Softball teams

This is a list and dates of my positions at Tampa General Hospital:

Hired-5/11/82

Admissions Clerk

11/19/83

Control Clerk (systems dept.)

12/3/84

Computer Operator

From 8/12/85-11/10/85

Temp. Acting Supv. for 3 months

4/16/90

Coordinator of Systems & Programs

11/25/92

Support Specialist

9/22/95

PC/LAN Support Specialist

11/16/00

PC/LAN Support Team Leader

10/31/04

Supv. PC/LAN Support