Supply Chain Quality Assurance

Bruce E. McGregor

NYC Metro

Email: ********.*****@*****.*** Phone: 551-***-****

ACCOMPLISHED SENIOR LEVEL OPERATIONS EXECUTIVE

Extensive experience in every aspect of the supply chain. Results oriented leadership style with focus on both

strategic planning and implementation. Broad industry knowledge in consumer products and retail. Distinguished

results in quality assurance, procurement, manufacturing, distribution and delivery. Strong, trustworthy leader with a

proven track record in developing high performance teams in both union and non-union environments.

PROFESSIONAL EXPERIENCE

1800FLOWERS.COM 2000 - 2011

VICE PRESIDENT, MERCHANDISE OPERATIONS & LOGISTICS – Delivered corporate revenue and

profitability results through merchandise assortment planning, forecasting, inventory control, fulfillment excellence

and logistics.

1 Oversaw sales planning and forecasting for a $600mm, 5000 sku direct to consumer gift business

1 Responsible for driving improved customer satisfaction through fulfillment excellence, product quality

improvements and delivery performance.

1 Drove superior fulfillment execution through supply chain planning from farm to recipient.

1 Managed all carrier relationships, negotiated agreements, and reduced delivery expense enterprise wide.

1 Re-engineered the direct to consumer supply chain saving $12mm annually.

1 Responsible for improving all backend order fulfillment IT processes in support of supply chain re-design.

2 Improved service center customer satisfaction while reducing credits and replacements.

VICE PRESIDENT, FULFILLMENT OPERATIONS & LOGISTICS – Provide global logistics support for all

enterprise businesses including Plow & Hearth, Children’s Group, The Popcorn Factory, Wine Tasting Network,

Cheryl & Company and 1800flowers. Manage all fulfillment activities through a network of 7000 florists, 120 drop

ship vendors and four company owned facilities.

Achieved $20mm in delivery savings through negotiation of new carrier agreements, and the

1

implementation of systems improvements to reduce delivery costs and optimize service.

Created the direct to consumer supply chain from Latin America.

1

Developed same-day delivery network covering the country’s top 50 major metropolitan areas.

1

Reduced The Popcorn Factory peak inventory build by 20% through advanced production

1

planning, just-in-time manufacturing, and improved operational execution.

1 Developed West Coast distribution strategy for an enterprise-wide fulfillment center.

Member of the enterprise-wide team to evaluate new business acquisitions.

1

CEO award for outstanding accomplishment in building a world class supply chain.

1

STAPLES, INC 1998 - 2000

VICE PRESIDENT OF TRANSPORTATION – Senior-level executive with full transportation responsibility for

B to B and B to C businesses. Responsible for $150mm in operating expenses. Directed an organization of 500+

employees.

Led the strategic initiative to bring Staples Direct delivery services in-house.

1

Developed the site location strategy and opened 4 major delivery centers.

1

Developed vehicle specifications and negotiated national lease program.

1

Implemented an organizational strategy to support in-house delivery operations.

1

Optimized delivery services nationally, reducing package delivery costs and improving on-time

1

performance.

COCA-COLA BOTTLING CO. OF NY, INC. 1989 – 1998

DIRECTOR OF MANUFACTURING DEVELOPMENT - Responsible for centralized demand forecasting and

capacity planning, manufacturing technology development, and a 2500 vehicle corporate fleet.

Reduced finished product inventory levels by $3 million.

1

Implemented capacity planning software to more effectively utilize manufacturing capacity, reduce

1

overtime and significantly lower finished goods inventory.

Implemented technology improvements resulting in 20% increase in production efficiency.

1

Reduced inventory losses by $2 million.

1

DIRECTOR OF DISTRIBUTION OPERATIONS, New York Metro Area. - Directed the operation of ten

distribution facilities and the metro fleet operation employing 600 people and 1,000 vehicles.

Integrated the rapid proliferation of new products into the distribution system.

1

Increased distribution center productivity 25% through warehouse layout redesign and improved picking

1

methods.

Smoothly managed the conversion from private distributorship to company-owned routes.

1

DIRECTOR OF TECHNICAL SERVICES, Greenwich, CT. - Directed the operations of all headquarters technical

support staffs including Corporate Quality Assurance, Consumer Affairs, TQM, Procurement, OSHA/FDA

compliance, and Sales Forecasting. Responsible for procuring all packaging materials and developing long term

supplier relationships. Developed and implemented a statistically based sales forecasting model to provide demand

criteria to the manufacturing and distribution scheduling systems.

Achieved 96% forecast accuracy at the sku level.

1

Developed and implemented a product freshness program resulting in a 50% reduction in cycle

1

time to the consumer.

Developed supplier rating/evaluation criteria to improve supplier performance and to determine

1

annual volume awards.

CORPORATE MANAGER - TQM, Greenwich, CT. - Planned, organized and managed a team based employee

incentive program that developed $2.5 million in annual savings. Developed the implementation strategy and

operational framework for the company’s Total Quality Management initiative.

Trained 1,300 employees in four months.

1

Saved $3 million dollars in the first six months.

1

PLANT MANAGER, Paterson, NJ. - Managed all phases of plant operations for two Coca Cola bottling plants.

Orchestrated a complete turnaround in operational results, training and developing a strong management team and

increasing accountability within the hourly work force to accept additional responsibility.

Reduced work force by 15% in 18 months through productivity improvements.

1

Consistently reduced operating expenses below prior year levels.

1

Implemented statistical process control techniques to improve product quality.

1

Improved manufacturing efficiencies to “Best in Class” within Coca-Cola.

1

Successfully negotiated a new labor contract with increased operational flexibility.

1

OTHER RELEVANT EXPERIENCE

THE PROCTER & GAMBLE CO. - Managed complex chemical processing facilities for the refining of oils and

production of Hydrogen gas. Managed consumer goods packaging operations. Served as lead engineer and project

manager on critical, major construction projects. Effectively managed in a strong union environment. Implemented

capital expenditures totaling $23 million dollars.

EDUCATION

Columbia University, New York, NY

Bachelor of Science in Industrial Engineering

PACE University – The Lubin School, New York, NY

Graduate School of Business Administration – Advanced Studies in Marketing

OTHER ORGANIZATIONS

National Association of Perishable Shippers – Board of Directors

Council of Supply Chain Management Professionals

Byram Township Board of Education – Past President

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