Manager Customer Service

Caitrin B. Taylor **** Polk St. Crown Point, IN **307

219-***-**** ***************@*****.***

HIGHLIGHT OF QUALIFICATIONS

-Recruiting -Staffing -Interviewing -Training -Employment Law -Employee Relations

EDUCATION

Keller Graduate School of Management

Masters of Business Administration – HRM September 2009

DeVry University

Bachelor of Science in Business Administration – HRM October 2006

Certified Staffing Professional Designation American Staffing Association October 2010

EMPLOYMENT

Elwood Staffing - Valparaiso, IN

Customer Service Manager 3/2011 – Present

-Create and maintain personal relationships with new and existing client companies.

-Tour client sites and prospective client sites to determine staffing needs.

-Oversee all recruiting including job fairs, newspaper, radio, and other strategies.

-Train and execute all company policies and procedures for Staffing Specialist(s) & Staffing Assistant(s).

-Achieve branch goals and stay within budget constraints.

-Oversee the payroll and invoicing process to insure accuracy.

-Effectively resolve client and temporary associate problems as they arise.

Staffing Specialist 3/2010 – 3/2011

-Recruit sufficient quantity and quality of applicants to ensure timely order filling.

-Interview applicants in a legal, timely manner; offer job assignments to qualified individuals.

-Discipline and terminate temporary associates when appropriate.

-Oversee and contest unemployment claims.

-Understand and comply with all federal, state, and local employment laws.

-Manage the Workers’ Compensation Program.

Staffing Assistant 10/2009 – 3/2010

-Administer pre-employment procedures.

-Review all paperwork to ensure accuracy and compliance under applicable law and company policy.

-Enter required paperwork into Staff Suite – i.e. applications, tax forms, I-9, testing, etc.

-Maintain and update Staff Suite.

-Provide support for all functions of the office.

Menards – Merrillville, IN

2nd Assistant Millwork Manager 4/2008 – 11/2008

-Assisted in managing department schedules, sales goals and daily payroll dollars while improving department

productivity and efficiency.

Manager Trainee 1/2008 – 4/2008

-Successfully completed the Management Training Program.

DeVry University - Chicago, IL

Center Support Coordinator 9/2006 – 1/2008

-Managed daily/weekly activities of enrollment advisors for organization’s national report.

-Entered student applications, transcripts, test scores.

-Assisted students in course selections; processed student registrations and withdrawals.

-Provided support for both Operations and DEM.

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