Manager Customer Service

LETICIA BARAJAS

Experience

Senior Manager, Visual Merchandising Kids - Old Navy/GAP Inc

April 2011 – Present

Responsible for the development of seasonal merchandising strategies, supporting cross

functional business initiatives and the development and growth of direct reports.

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Manager, Visual Merchandising - lucy/VF Corporation

January 2007 – April 2011

Responsible for the management and design of all visual presentations and branded

store environment efforts.

Accomplishments:

Elevated and expanded in-store presentations and marketing efforts

New Store Prototype Development

Lead In-Store Consumer Insight Efforts

Developed and streamlined departmental process

Developed comprehensive visual and product training communication tools

Elevated visual consistency and store standards discipline across the chain

Supported rapid growth efforts, taking lucy from a 20 to 64 store chain

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Training Store Manager - lucy

June 2005 – January 2007

Brand ambassador and business leader, responsible for all aspects of operating and

maintaining a profitable and brand authentic storefront as well as the training and

development of new lucy store managers.

Accomplishments:

Top 5 volume store

Recruited and developed top notch talent

Bench leveraged for future growth opportunity within district and corporate headquarters

Trained and on-boarded future store leaders as well as corporate headquarter new hires

Contributed to the development of store manager training and customer service/selling models //

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Education

Portland State University BA, Graphic Design

Design Internship: Sockeye Creative

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Skills

Adobe Design Suite

InDesign, Illustrator, Photoshop

Microsoft Office

Word, Excel, Powerpoint

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415-***-**** // 555 Belvedere Apt B, San Francisco CA // *******.*******@*****.***

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