Customer Service Life Insurance

George Bettman

Brooklyn, NY

347-***-****• *************@*****.*** • http://www.linkedin.com/in/georgebettman

SUMMARY

Senior Programmer Analyst with extensive expertise in Cobol, VSAM, and all phases of software development life cycle (analysis, writing specifications, coding and testing). Effectively analyze, design and implement new financial services products, make enhancements to existing products and correct production problems. Highly effective in working with customers to maintain and enhance a tax processing interface system.

1. User Requirement Analysis

1. Technical and Functional Specifications

1. Program Coding with the Cobol Coding Language

1. Unit Testing and Customer Review

1. Production Implementation

TECHNICAL AND SPECIALIZED SKILLS

Technical Skills

1. Cobol

1. VSAM

1. Fileaid

1. JCL

1. Microfocus Cobol

1. SQL

1. TSO

1. CICS

1. Xpediter

1. Syncsort

1. Microsoft Office

1. DB2

Technical Expertise

1. Develop specifications, code and test for new products

1. Debug problems in existing Code

Specialized Skills

1. Thorough knowledge of Xpediter to resolve coding problems

1. Thorough knowledge of the Cobol Programming Language

1. Thorough knowledge of VSAM File Structure

PROFESSIONAL EXPERIENCE

NEW YORK LIFE INSURANCE COMPANY, New York, NY

1998 - 2011

Senior Application Specialist

1. Developed and improved Variable Life and Annuity products maintained in the Cyberlife System. Wrote functional and technical specifications, coding and testing programs.

1. Upgraded tax processing interface, produced tax forms for policyholder and IRS; analyzed and corrected tax problems associated with individual policy holders and produced AD-HOC reports.

1. Modified Cyberlife system, enabling agents to increase sales of life and annuity products.

1. Modified tax processing interface, eliminating much of the manual work tax department had to perform in order to produce tax forms.

1. Ensured that accurate information was sent to both policyholder and IRS.

1. Interaction with customers of tax department led to Customer Service award issued by Corporate Information Department in recognition of outstanding service provided to customers of other departments.

George Bettman, 347-***-****

PAGE TWO

PROFESSIONAL EXPERIENCE (Continued)

GUARDIAN LIFE INSURANCE COMPANY, New York, NY

1994 - 1998

Technical Specialist

1. Developed, and strengthened a Micro Focus COBOL PC Based System (Leverage System) to process Life Insurance Products.

1. Contributed to full project life cycle, which included writing technical specifications, coding, testing and implementation..

1. Participated in development effort that gave agents ability to offer customers new products and options, thereby increasing sales for the company.

METROPOLITAN LIFE INSURANCE COMPANY, New York, NY

1987 - 1994

Senior Systems Analyst

1. Re-engineered Met Life’s Retirement Calculation System for Human resources, taking mainframe application down to PC. Responsibilities included development, coding and testing of various modules needed to process employee retirements.

1. Designed, programmed and maintained Flexible Benefits System, allowing company to enhance benefits program.

1. Re-engineered Retirement Calculation System, allowing Human Resources to process individual’s retirement more quickly, and with new screen designs, allowed analyst to capture required information.

SUMMARY OF PRIOR EXPERIENCE

1. Ebasco Services Inc - Payroll/Personal/Tax Applications

2. Datronics - Various Consulting Assignments

Board of Education – NYC, Department of Traffic – NYC,

Goldman Sachs (Brokerage)

EDUCATION

PRATT INSTITUTE, Brooklyn, NY

Bachelor of Science in Data Systems Management

CONTINUING EDUCATION

Self Study Courses

1. Manipulating Data with DB2/ SQL (Manpower Associates)

2. DB2 Essentials (DB2 University)

3. SQL Fundamentals (DB2 University)

Reading Materials

1. DB2 for the Cobol Programmer- Steve Eckols, Murach Associates

Contact this candidate