Customer Service High School

Katrina Goodrich

(***) ***- ****

*********@*****.***

Work Experience

United States Army (12/30/2008 - 06/28/2011) - Intelligence Analyst

Fort Carson, Colorado United States

Supervisor: Larry Robinson - 910-***-****; Contact: Yes

Pay Grade: none - 4

Salary: $20,000.00 per year

Duties: Will be able to conduct interviews; Utilize proprietary software tools; Analyze and

measure data; Collect and process information; Process and report upon collected data;

Synthesize information into final presentations. Topics include data analysis; communication;

land navigation; war fighting strategies; data collection and processing; oral presentations and

map reading skills.

Processes incoming reports and messages; assists in maintaining intelligence records, files, and

situation maps; assists in preparation of consolidated reports, maps, overlays, and aerial

photographs; proofreads and assembles individual intelligence reports; safeguards classified

information; uses computers for analytical tools, data base access, networking, and office

applications. Performed a variety of clerical, technical and administrative duties. Performed

combat readiness and promoted efficient and effective communication as a member of 2/4 ID,

and interacted with family members. Provided assistance, information in all FRG area. Have

knowledge of the units Family Readiness Group Program and the units virtual FRG/AKO

website.

DECA Commissary Ft. Sill (08/15/2006 - 11/20/2008) - Store Associate

Fort Sill, Oklahoma United States

Supervisor: Luwana Phillips - 580-***-****; Contact: Yes

Salary: $8.75 per hour

Duties: Served as a Store Associate working as part of a team to assist in performing in the area

of customer service, security, safety and sanitation. Performed housekeeping duties and operated

an electronic checkout system. Assisted customers by answering basic questions. Conducted

physical inventories of shelf stock and utilized safety practices and corrected unsafe conditions.

Received and processed a variety of accounting reports, performed accounts maintenance duties

and processed a variety of documents. Performed clerical support duties. Assisted in preparing

items for displays. Responded to patron concerns and complaints. Performed procedures related

to opening and closing the store. Assisted customers in locating merchandise; was

knowledgeable of our inventory and location of all inventory. Rang up all sales on cash register,

properly and accurately handled money, checks and other types of payment received for products

sold.

Education

College/University

Cochise College (03/21/2009 – 07/14/2009) (04/14/2010 – 05/13/2010)

Ft. Huachuca

United States

Degree: - Major: Intelligence Operations

GPA: 2.8 Semester Hours: 41

College/University

Cameron University (08/21/2006 - 12/15/2008)

Lawton, Oklahoma

United States

Degree: - Major: Accounting

GPA: 1.6 Semester Hours: 29

Vocational School

Great Plains Technology Center (08/17/2005 - 05/18/2006)

Lawton, Oklahoma

United States

Degree:

GPA: 3.82

Description: Course of study-Therapeutic Health Careers. Learned basic life support for the

healthcare provider; measure and record blood pressure, pulse, temperature, and respirations.

High School

Elgin High (08/13/2003 - 05/18/2007)

Elgin, Oklahoma

United States

Degree: Diploma

GPA: 3.58

Additional Information

Training - Trojan Spirit 2 Operator (10/04/2010)

Able to operate, troubleshoot, setup, and configure the Trojan Spirit 2 satellite communication

system. Practical exercises and computer based training. Topics include troubleshooting the

satellite communication system, and configuration of collateral LAN for internal and external

users.

Contact this candidate