Customer Service Manager

**** ********* **** ****, ********, TN *****(***-*13-

3182(*****.****@*******.***

Jeffery C. Hill

Objective

To obtain a position that requires experience in information analysis.

I have a strong background in customer service, auditing, training,

and support documentation. I am able to utilize my people skills

while interacting with various levels of employees including

management.

Experience

06/2009-Present Northrop Grumman/ECS Memphis, TN

Customer Support Specialist III

Receive, track, and review documents for customer acquisition process.

Verify completeness and accuracy of customer information to determine

eligibility for program.

Utilize SQL and Micro strategy for customer reports.

Software problem analysis, testing, documentation, escalation, and

resolution.

Assist business mail preparers in completing the Mail.dat standard

File Validation Testing plan.

Work independently and with team to resolve issues which are not

defined in process flows.

Adapt quickly to rapidly changing priorities and requirements.

04/2009-06/2009 FedEx Express Memphis, TN

Package Handler

Label face packages for sorting system.

03/2009-06/2009 Lowe's Bartlett, TN

Night Stocker/Seasonal

Stock new inventory for hardware and tool departments.

Verify stock counts for shelf displays.

05/2005-02/2009 Northrop Grumman Memphis, TN

Business Support Analyst I

Team Leader for the 10 members of the USPS National Street Review

Team.

Correlate and analyze postal delivery route review data to insure

accuracy and present to Postal District Management and area staff.

Created Excel spreadsheets, Power Point Presentations, and used

Microsoft Office for everyday job functions.

Collect Sealog information, delivery statistics, and Fatal Five error

data for report analysis.

Train Address Management System District personnel on street review

techniques, policies and procedures to improve address quality data.

Extensive travel to all 50 U.S. states along with Puerto Rico to

review postal delivery routes.

Ability to perform multi-tasks by using my strong organizational

skills, along with strong written and verbal communication skills;

self motivated and self managed.

09/2000-05/2005 The Orkand Corporation/Harris

Corporation Memphis, TN

Technical Information Specialist II

Member of the USPS National Street Review Team.

Compile data on the current status of address quality for the selected

USPS delivery routes, and provide detailed final results to update the

National Data Base.

Develop and implement training for new members of the USPS National

Street Review Team.

Assist team leaders with route review results and updating final

reports of the collected data for the local Address Management Teams.

04/1999-09/2000 FedEx Express

Memphis, TN

Package Handler

Maneuvering packages and loading pallets.

Setting up inventory tracking equipment.

Provide end of sort daily reports of volume and accuracy.

Work onsite at customer locations processing packages and loading

containers.

01/1996-10/1998* Montgomery Ward

New Bern, NC

Manager-Home Store

Directed four departments including: linens, draperies, house wares,

and furniture

Supervised 15-20 employees: created work schedules, recorded payroll

data, monitored employee sales data, and assigned work areas

Scheduled and supervised inventory, merchandising, stock and marketing

issues on an IBM PS2 utilizing Windows

Responsibilities for the combined revenues of those departments were

1.5 million dollars

*Period of unemployment due to relocation to Memphis, TN 10/98-04/99

Education

01/2008-05/2009 Ashford University Clinton, IA

Bachelor of Arts/Social Science with Education Concentration

Associates Degree/Business

Craven Community College, New Bern, North Carolina

Completed Microsoft Excel III training, 2006

References

References are available on request.

Contact this candidate