Customer Service Management

Location:

Posted:

August 29, 2011

Tegan Skorupski

********@****.***

An entry level position with a growth-oriented company offering opportunity for

Career Objective

advancement and professional development.

Education

2011 University of Colorado at Denver Denver, Colorado

B.S.B.A, Information Systems Management

GPA: 3.215, Major GPA: 3.319. Graduated with a specialty in information systems

management. Completed over 45 credit hours in business and information systems

management with a concentration in systems analysis and design, networking, and

project management. Also completed management, web design, database design and

management, as well as programming courses.

Relevant Experience

2005 to Present Administrative Assistant

Farmers Insurance Group, Aurora, Colorado

Converted manual systems to computerized systems. Detail-minded with a good eye for

balance and organization. Compiled reports and records.

h Strong communication and interpersonal skills

2009 to Present Barista/Delivery Driver

Sinfully Delicious, Aurora, Colorado

Food service duties include serving customers, as well as preparing product. Building

strong rapport with customers through friendly service and effective communication.

Skills Computer skills:

HTML, TCP/IP, MS Project, MS Access, MS Excel, Paintshop Pro, Microsoft Visual

Studio.NET, Oracle SQL, Java, Visual C#.

Management/Administration skills:

Customer Service. Building and Leading Teams. Scheduling Tasks and Milestones.

Team Development/Motivation. System Analysis & Design. Conflict Management and

Resolution. Database Design. Project Management; member of the Project Management

Institute; plan to take the Certified Associate in Project Management exam in the fall of

2011.

Volunteer

2009 to Present Fundraiser/Volunteer

March of Dimes, Aurora, Colorado

Raise money and awareness through speeches and online fundraising through email

and widgets on websites. Volunteer in fundraising events such as the March for Babies

and the Mudd Volleyball tournament. Enjoy giving back to the community.

References Available upon request