Customer Service Manager

Mr. Frederick W. Ghilino

Objective

To gain a position in your organization and to

pursue a valuable and rewarding Career.

Education 2006 - 2010 Kutztown University of

Pennsylvania Kutztown, PA

Bachelor of Science in Business Administration

June 2010

Major: Marketing with a concentration in Management

Coursework includes: Strategic Management, Market

Research, E-Commerce Marketing, Advertising

Management, Personal Selling, Logistics,

Organizational Behavior, Business and Society,

Marketing Management, Sports Marketing, Business

Information Systems, Financial Accounting,

Managerial Accounting, Business Law, Business

Statistics, Business Seminar, Microeconomics,

Macroeconomics, Math for Business, Sociology, and

Speech.

Acquired Skills

MS Word, MS Excel, MS Access, MS PowerPoint

MS Spreadsheet, MS Publisher

Statistical Analysis System (SAS)

QuickBooks Pro

ShoWare Ticketing Software

Weebly Web-site design

Salient Margin Minder

Pocket OE

B.A.S.I.S

Design Machine (Coca-Cola)

Activities 2006 - 2010 Kutztown University

Kutztown, PA

Elected President of Kutztown Chapter of The

American Marketing Association serving from

2009-2010

Active member and volunteer in Kutztown's American

Marketing Association from 2007-Present, involved

in numerous fundraising and community service

events

Also elected to the Electoral-board as Vice

President of Technology for Kutztown's American

Marketing Association serving from 2007-2008

Selected as Career Services Student Spotlight

Intern Fall 2009

Recipient of the College of Business Marketing

Service Award 2009-2010

Intramural Captain for Football, Basketball, and

Softball

Selected to the All-Kutztown Flag Football Team

2008-2010, Served as Captain in 2009

2008 PIRSA Men's Flag Football State Champions

Weight Training

Golf

Work Experience July 2010 - March 2011

Coca-Cola Reading, PA

Account Manager / Market Development Manager

As an Account Manager / Market Development Manager

for the world's largest producer, distributor and

marketer of Coca-Cola products, I represent

Coca-Cola as I develop and grow various accounts,

throughout eastern Pennsylvania. With the later,

focusing on prospecting and finding new accounts as

well as retaining current accounts. I have been

involved with searching and obtaining new accounts

as well as following up with existing accounts. I

sell Coca-Cola products, implement sales

initiatives, accomplish and place equipment needs,

utilize marketing programs, as well as assist a

diverse, wide variety of customers including; The

Sovereign Center, Maple Grove Raceway and Alvernia

University, as well as many others. I have

continued to learn the value of Customer Service,

as well as the ability to network and build/grow

relationships with my customer base through

autonomous work and a strong work ethic. I have

also trained and mentored new employees and new

management.

Employee of the Month September 2010

B D & L Champion- On Premise, Q3 2010

March 2010 - June 2010 Reading

Phillies Reading, PA

Associate Intern

As an Associate Intern for the (AA affiliate of the

Philadelphia Phillies) Reading Phillies, I sold

tickets as well as the entire Reading Phillies

Baseball experience. I used guerilla marketing

tactics as well as various other techniques,

throughout the stadium during and after games; to

help support the customer base. I have gained

valuable knowledge of how a very successful minor

league baseball organization is operated.

August 2009 - Jan. 2010 Berkshire Red

Sox Reinholds, PA

Intern

As Intern for the Berkshire Red Sox, I had many

responsibilities from working as field manager for

numerous of our tournaments, to helping come up

with marketing plans, as well as gaining experience

in selling tournament spots, ads, and Berkshire

Baseball as a whole.

March 2007 - June 2010 Moselem Springs Golf

Course Fleetwood, PA

Outside Services Associate / Starter

As an outside Service Associate and

Coordinator/Starter I have assisted our membership

in various ways as well as learned the value of

customer service and I have gained valuable

understanding of how the one aspect of the sports

industry works. I also trained, directed and

mentored new employees.

April 2002- August 2006 Quality

Painting Belvidere, NJ

Painter

During my tenure at Quality Painting I learned

valuable lessons in work ethic and the value of

putting in a long days work, as well as being very

proud of the finished outcome of your work.

.

Languages Spanish- 2002-2006

References Available upon request.

Contact this candidate