Customer Service Manager

Boris A Murcia

818-***-****

*****.******@*****.***

Objective

To secure a position where I can provide my excellent driving skills and

apply my knowledge of DOT regulations, while enhancing the satisfaction of

customers in a team environment.

Education

IIPT Career School - Physical Therapy Aide Program, North

Hollywood

2010 Physical Therapy Modalities, Range of Motion, Fundamentals of

patient care, First aid and CPR, Professional Ethics and Hygiene, Body

Mechanics and Safety, Basic Anatomy and Physiology, Therapeutic Regional

Massage, Trigger Point Therapy

Verdugo Hills High School, Tujunga,

CA

2001-2005

Qualification

Detailed, Reliable, Excellent customer service, Works with minimal

supervision, Good listener, Hard worker, Bilingual English/Spanish,

Respectful, Fast learner, Great communication, Professional driver,

Work Experience

CRST- Expedited, Fontana, CA

06/2011-present

CDL Over the road driver, Pre-trip inspection, Post-trip inspection, DOT

regulation, Log books, haz-mat endorsement.

Smart and Final, Tujunga,

CA

12/2003-12/2009

In the six years I worked for the company I was continuously promoted from

Service Clerks to Supervisor

Supervisor Responsible for employee's schedules; accounting;

inventory control 12/05-12/09

Cashier Handled cash and credit card transactions; excellent

customer service 12/04-12/05

Service Clerk Customer service;

sanitation

12/03-12/04

References

Art Rodriguez - Smart and Final Manager 818-***-****

Michell Munoz - Smart and Final Assistant Manager 626-***-****

Indra Rodriguez -Smart and Final Key -Carrier 818-***-****

Nuvidia Mendoza -Smart and Final Key -Carrier 818-***-****

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