Customer Service Training

Profile:

Self-motivated HR professional with four years of experience in the areas

of professional development, high volume recruiting, on-boarding, and

benefits. Excellent written and verbal communication skills, superior

organizational skills, ability to adjust to rapidly changing organizational

processes and procedures, effective in a fast paced environment, excellent

customer service skills, and the ability to handle sensitive and

confidential information.

Experience:

Pershing LLC (Affiliate of BNY), Jersey City, New Jersey

HR/ Recruiting Coordinator (internal move)

8/10 - 07/11

Provided recruiting support for three recruiters for senior and executive

level positions

Coordinated high volume interview scheduling, collected candidate feedback

from hiring

managers and communicated next steps.

Increased overall effectiveness of new hire orientation by reinstating

senior management

presentations, 30 day check ins, and a buddy program

Processed all new hire paperwork in a timely manner

Reviewed, inputted, and tracked all I9 forms for new hires in Peoplesoft

Tracked and maintained new hire activity in Taleo system

Managed and on-boarded temps and consultants

Processed internal transfers/promotions

Processed all employee and temp terminations

Managed CRD checks on series licensed candidates

Coordinated and managed open enrollment benefits fair independently

Served as point of contact for benefit and employee questions

Printed and mailed all offer letters

Trained all new coordinators and interns

Training Coordinator 11/07 -

8/10

Created and maintained training calendars for six office locations

Created monthly training calendars for firm wide distribution

Under the direction of the training manager, viewed and offered input for

new classes to boost class enrollment

Served as LMS administrator for JC office for system updates,

troubleshooting, and reporting

Managed all vendor relationships (classes, enrollment, advertisement, and

invoicing)

Managed all series licensing courses (Series 4, 7, 24, 63)

Assisted with all aspects of promotion process and senior leadership

programs

Managed training room facility (four training rooms)

Trained and managed summer intern on systems and HR procedures

The Bank of New York Mellon, New York, New York

Executive Assistant (Consultant) 6/07 -

10/07

Supported SVP and staff of twelve managers for the Development Assurance

Division

Managed extensive and complex travel arrangements (domestic and

international)

Screened and answered all incoming phone calls

Processed time sheets and expense reports

Updated organizational charts, work files, and phone lists

Provided back-up support for other administrative assistants

Turner Broadcasting Inc., New York, New York

Training Coordinator 4/06 -

6/07

Developed and maintained training schedules for nine satellite locations

Created and reviewed needs assessment plans with HR clients

Assisted Metrics specialist with evaluations and statistical reporting

Reviewed logistical and technical requirements established by learning

specialists and external vendors

Reviewed class roster for participant minimum /maximum attendance

requirements

Entered attendance and new class information into the Learning Management

System

(LMS system)

Trained new employees on HR systems and procedures

Communicated discrepancies to learning team

Attended weekly HR and logistics meeting

Education:

Hofstra University, Hempstead, New York

May 2003, Bachelor of Science in Community Health, Minor in Psychology

In the process of studying for the PHR Certification exam

Skills:

Microsoft Office Suite (Word, PowerPoint, Access, Excel, Outlook, and

Visio), Apple products, Lotus Notes, BJ Murray, Learning Management System

(LMS), E-Portfolio (Crystal reports), Peoplesoft, Taleo, & IQ Navigator

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