Customer Service Sales

Résumé

CIVIL ENGINEERING ■ RETAIL OPERATIONS ■ QUALITY

CONTROL

A MANDA

R IC HAR DSO N Amanda

Richardson

CIVIL ENGINEERING ■ RETAIL OPERATIONS ■ QUALITY

CONTROL

Combine creative ideas and technical concepts which are applied to a

project to achieve desired goals. Utilize ArcView GIS to create, edit,

display, quer y, and analyze geogr aphic and t abular dat a to gener ate maps

and char ts. Per for m field work using Electronic Total St ation, topogr aphic

map making and plane/route sur veying techniques. Knowledge in strength

of materials, structur al design, st atistical analysis, 3D sof tware. Create

designs in response to and aligned with code/regulator y requirements, and

encour age the principles of civil engineering. Coordinate scheduling,

budgeting, site safety, availability of materials, and logistics. Overcome

complex business challenges within fast paced, high pressure

environments using timely foresight, experience backed judgment,

innovation, strong work ethic, steadfast dedication and impeccable

integrity. Motivational leader able to foster teamwork and energize others

to reach higher levels of per for mance. Exper tise in developing and

launching marketing progr ams to increase patronage, revenue growth and

over all profit ability. Contribute to sust ainable company directives and

objectives.

Core Competencies

Structural Design/Engineering QMP/Safety

• •

AutoCAD/Civil 3D Programs SOP development

• •

GIS/Maps/Charts/Materials Staff Supervision/Training

• •

SPC Data Management Inventory/Asset Protection

• •

ISO/QC/Lab Technology Customer/Vendor Relations

• •

Sales/Marketing/Merchandising

•

Brand Awareness Enhancing

•

PROFESSIONAL EXPERIENCE

SIC PROCESSING GROUP Portland,

Oregon

Quality Control Laboratory Technician 2010-2011

Key Accomplishments

• Perform lab testing on recovery/conditioning of polyethylene glycol and silicon carbide

contained in slurry of photovoltaic/semiconductor production.

• Method development and writing standard operating procedures.

• Conduct titration, pH and conductivity reading, grain size analysis, and completion of

certificates of analysis for final product.

• Ensure efficiency of SiC at 75%-90% and PEG at 90%-95% as well as qualitative and

environmental requirement compliance.

• Exercise precise data gathering and research techniques when collecting and

organizing factory results.

• Train tech personnel, manage special projects, serve on Safety Committee.

• Record, archive, retrieve information/lab results for customers as needed.

557 Sandbar Ct Henderson, NV 89002

702-***-**** *****************@*****.***

Amanda Richardson Résumé Page 2

PORTLAND COMMUNITY COLLEGE Portland,

Oregon

Engineering Department Tutor 2009-

2010

Key Accomplishments

• Explained technical engineering concepts to first year engineering students helping to

ensure their GPA maintained an acceptable level.

• Tutored statistics, algebra, fluid dynamics, environmental science, surveying.

CAESARS PALACE HOTEL and CASINO Las Vegas,

Nevada

Gift Shop Retail Supervisor 2007-

2008

Key Accomplishments

• Managed shift operations, supervised/motivated personnel, ordered/stocked inventory,

built merchandise displays, and ensured minimal shrink loss.

• Established/maintained thriving relationships with VIP’s and general public.

• Setup/maintained detailed account files, and conducted daily cash audits.

• Secured alarm system for store opening/closing as certified Key Holder.

ARIZONA CHARLIE’S CASINO Las Vegas,

Nevada

Gift Shop Retail Supervisor 2004-

2007

Key Accomplishments

• Trained/supervised personnel and ensured policy/procedure compliance.

• Provided excellent customer service and cleaned/maintained all equipment.

• Maintained a safe work environment with minimal accidents each month.

PIZZA HUT Las Vegas,

Nevada

Manager/Crew Leader/Trainer 2001-

2004

Key Accomplishments

• Managed shift operations, and trained/supervised up to 10 personnel.

• Monitored food preparation/quality, and responsible for all cash receipts.

• Built a loyal customer base, and increased gross sales substantially.

• Restructured troubled store, rehired all new staff, made a profit in 3 months.

FORMAL EDUCATION

PORTLAND COMMUNITY COLLEGE

P ortland, Oregon

A ssociate of Applied Science Degree in Civil Engineering

Technology

SPECIAL TRAINING

Data Collection, Instrument Calibration, Corrective Action Systems,

O perations Management, Statistical Analysis, Research and Development,

M anufacturing Process, Sensitive Information Processing and Handling,

I ndustry Software, MS Office Suite, Sales, Customer Service, Interpersonal

C ommunications

557 Sandbar Ct Henderson, NV 89002

702-***-**** *****************@*****.***

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