Customer Service Manager

DON M. BERNER

**** **** ********* **** *****

Phoenix, Arizona 85044

Home 480-***-**** *****@***.***

Cell 602-***-****

PROFILE

Seeking opportunities in Management / Sales where knowledge,

experience and initiative will have valuable application

toward continued professional growth.

A dynamic, enthusiastic business professional with solid background

in sales and retail management, reflecting the proven ability to:

< Analyze market trends and competitor activity

< Develop marketing strategies and promotions

< Build relationships with people on all levels

< Ensure optimum customer service / satisfaction

< Set goals to maximize sales / revenues

< Troubleshoot problems / implement viable solutions

< Represent the highest standard of professionalism

EXPERIENCE

8/2009 - Present Trans World Inc., F.Y.E.

Chandler, Arizona

Store Manager (Alma School / Warner)

Oversee all aspects of retail operations, achieved

positive sales increases in despite

of the struggling music industry.

6/2008-12/2008 Circuit City, Inc.

Chandler,

Arizona

Operations Manager

Directly responsible for the

Product Flow, Asset Protection and Customer Service

departments. Provided training,

coaching and supervision of 30-50 employees.

2003 - 5/2008 Trans World, Inc., F.Y.E.

Chandler, Arizona

Store Manager (Crossroads Town

Center)

Oversee all aspects of retail

operations, meeting sales and profitability targets while

effecting continued business

growth.

1987 - 10/2003 WHEREHOUSE MUSIC, INC. Phoenix, Arizona

Store Manager (Phoenix, Scottsdale and Mesa)

< Provide training and development of 20-25 store

employees to ensure a high level of product knowledge,

sales ability and customer service skills.

< Re-merchandised store to improve customer appeal;

increased sales by

5-10%.

< Chosen to serve as opening manager for North Scottsdale

store in 1988; consistently realized revenue growth each

year.

< Chosen to manage Arizona's highest volume location in

2002.

3/2000-9/2000 Regional Transition Manager

Selected to travel throughout the U.S. providing on-site support and

training for store managers during transition of

Blockbuster Music to Wherehouse Music.

< Built a solid foundation of trust and respect for new

management, contributing significantly to staff

retention and continued business growth.

1997-1999 District Product and Promotions Manager

Coordinated product and merchandising issues for 19 Arizona locations

and worked closely with artist, product and media

representatives, developing high profile promotional

campaigns.

< Strengthened market exposure and increased sales at all

locations.

EDUCATION

OKLAHOMA STATE UNIVERSITY Stillwater, Oklahoma

Business Administration

PROFESSIONAL DEVELOPMENT

Management Training Program (Wherehouse Music, FYE, Circuit City)

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