Customer Service Data Entry

Olawale Akinkugbe

**** ***** ****** *** *****, Maryland 20720 * Cell: 240-***-****

* **********@*******.***

ACADEMIC BACKGROUD

Accounting, B.S. Bowie State University

SEMPTEMBER 2009 TILL PRESENT

Honors: Maryland Senatorial Scholarship and the Maryland House of

Delegates Award

CREDENTIALS

RELEVANT EXPERIENCE

CES Security, Silver Spring, Maryland January 2006-August 2006

Security Guard

o Providing building security for private properties

o Patrolling building premises and perimeters

o Patrolling parking lots by foot and also by car

o Preventing unauthorized vistors from gaining access to the premises/

restricted areas within the vicinity

o Respond to emergency situations within the premises

o Performed administrative duties

o Signing in and issuing badges to vistors and contractors at the front

desk

o Monitoring the CCTV at the command center

Covance, Rockville, Rockville Md january 2007-january2008

Customer Service Advisor

. Received inbound telephone calls from patients with medical issues

. Made outbound phone calls to patients regarding orders (medication)

. Processing of conformation letters from insurance companies

. Operated on scanner, printer, photocopy machine, and fax

. Data Entry and filling of forms for patients over the phone

SEM Summer Internship, Bowie, MD

Database Assistant, August 2009-december 2009

* Computerized a tool that would analyze web pages using Java script and

Pearl programming languages

* Created and maintained database user account on UNIX and NT platform

* Administered Oracle Database using views, DDL and DML SQL scripts

* Debugged students SQL and PL/SQL code in computer labs

* Assisted faculty and students with system usage

* Developed backup and recovery strategies and developed daily reports

*

Best Buy, Elkridge, Md January 2009- June2011

Receiving/Shipment/Warehouse Associate

Processing of orders over the phone for business

* Received inbound telephone calls and making outbound phone calls

* Data Entry

* Payment Processing and Payment Confirmation

* Operate scanner, printer, photocopy machine, and fax

* Process Handfill orders

*

COMPUTER SKILLS and SKILLS

. MS Word, MS Excel, MS PowerPoint, MS Access, Outlook

. Efficiently use an RF (Radio Frequency)

. Responsible, reliable, a excellent listener, supportive, open-minded,

flexible, and patient

REFERENCES

Available Upon Request

Contact this candidate