Quality Assurance Customer Service

James M. Jetchick

***** **** ***. *********, ** *5044

612-***-**** **********@*****.***

Objective To obtain a position using my experience in software

engineering and technology

management to benefit my employer in the technology field.

Education UNIVERSITY OF MINNESOTA

Minneapolis, MN

Institute of Technology

Graduated December 2010

Bachelor of Science in Computer Science

Major Focus: Software Engineering / IT Management

Relevant Courses Taken:

CSCI OTHER

Programming I & II Project Management

Program Design and Leadership and Business Basics

Development for Engineers

Formal Languages and Technical and Professional

Automata Theory Writing

Algorithms and Data IT Projects and Processes

Structures

Introduction to Operating

Systems

Practice of Database

Systems

Software Engineering I

Technical . Languages: C/C++

Skills . Medium experience with Java and Javascript

. Some experience with HTML, SQL, UML

. Applications: Eclipse, Cygwin, Matlab, MS Office,

Subversion

. Operating Systems: Windows XP/Vista/7, Linux/Unix

Work Delta Airlines

Eagan, MN

Experience Intern/Junior Business Analyst

June 2011 - Present

. Participate in Delta's project management documentation process

. Gather requirements from various departments to create an end-to-

end process flow

. Develop a database interface and reports for project status

tracking

. Document the involvement of each Delta department in the

Alliances group's projects

University of Minnesota Bookstore

Minneapolis, MN Customer Service & Security

December 2007 - June 2011

August 2007

- September 2007

. Process online orders with confidential financial information

daily

. Ability to deal with a wide variety of customers both in person

and on the phone

. Maintain company profits through merchandise loss prevention

Analog Technology Corp.

Burnsville, MN Production Assistant

October 2005 - August 2007

. Test electronic boards for quality assurance

. Participate in the LEAN manufacturing process

. Accomplish large projects as a group

Other . Leadership Summit for Pi Kappa Alpha in Chicago

Experience . Studied technology abroad in China

. Attended IIST Seminar on software/quality assurance

testing

Activities . Pi Kappa Alpha Fraternity

- Founding Father

Successfully established fraternity by doubling

membership from 20-40

- External Vice President

Managed 6 chair persons including community service and public

relations

. Twin Cities Software Process Improvement Network(TwinSPIN)

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