Project Quality Assurance

Profile

> Over ** years IT Experience including *0 years in Technical,

Customer-Facing Project Management

> PMP and ITIL Certified with Masters Degree in Computer Applications

> Hands-on experience in Software Development, Project Quality

Management, Risks Management, Business Analysis, Maintenance and

Support

> Adept in managing several multi-million projects simultaneously

> Extensive experience includes management of onsite, offsite and

offshore teams

> Demonstrated Leadership and Proactive Approach in decision making

> Results-oriented with strong self-motivated and a quest for

excellence

> Proficient in building new teams, resource planning and expense

control

> Well versed in MPMM, MS Share point, MS Office Suite, MS Project and

MS Visio

Selected Accomplishments

> Credited by Vice President and Executive Directors for outstanding

performance for "Oracle RAC Implementation Performance" and

outstanding accomplishments related to "Iconic Devices Launch" at

VZW

> Received "Personal and Team Commitment" Reorganization for providing

outstanding personal and team commitment to VZW

> Pioneered and launched IBM's new technology called CWI programming

at UPS

> Provided hands-on leadership in the launch and implementation of HP

Automation tools to the UI Applications at UPS and automated all

front-end functionality and Performance Tests

> Saved UPS millions of dollars by finding/fixing the root cause of

the production failures and reduced the failure rate by 95 percent

Core Competencies

> Mentor and train junior project managers, new project managers, and

team members

> Ability to interface well with all levels of management, cross

functional teams and other stakeholders

> Ability to understand new requirements for new clients, initiate new

projects, processes, create proposals, create cost/resource

estimations, create WBS, create project plan, build new teams from

scratch and execute projects.

> Successfully manage and deliver large scale projects on-time, on-

budget and expected quality

> Meticulous attention to detail and customer satisfaction

> Well versed in PMBOK Methodologies (Project Management Body of

Knowledge)

Professional Experience

Verizon Wireless (VZW), Warren, NJ (09/2007 - Present)

QA Manager

. Oversee a team of 24 members by defining clear roles and tasks, as

well as reviewing and monitoring their performances

. Develop a performance tuning team who is now in charge of all the

performance needs, production jobs monitoring, setup test

environments, and server management

. Develop a methodology for all load, performance and other QA

testing needs

. Initiate and/or manage all performance test requests assign/monitor

& analyze the results

. Develop implementation plan for release and ensure release

readiness, coordinate with all application teams, oversee signoff,

documentation of studies and drive the engineering team to deliver

on-time with the best quality possible

. Perform and analyze Post Implementation Reviews, Audit and health-

check for projects, and Tracking non-compliance to closure

. Develop WBS for Manual, Automation, end-to-end, and Regression

testing and facilitate project/ phase kick-off meetings to

communicate individual roles and project expectations

. Identify risk, mitigate, and manage all the risks involved

United Parcel Services (UPS), Paramus, NJ (02/2003 - 08/2007)

Technical / QA Manager

. Contracted to initiate and manage multiple aggressive, fast-paced

technology projects supporting one of the customer's top strategic

initiatives, customer care automation

. Initiated, Managed and developed multiple projects budgets ranging

from $50K to $2M

. Built development and QA teams from scratch and grew them up to

40people

. Create methodology for quality assurance for manual testing,

functional automation and performance automation which enable

ongoing ability to conduct quality assurance at regular intervals

to improve development quality

. Generated savings of up to 50 percent on QA staffing by introducing

the automation tools for regression testing, functional testing,

performance testing, and defect tracking

. Successfully introduced CWI programming to all customer care

applications initiated by keeping all the existing business logic

and data on mainframe and customer care presentation on GUI

. Mentor / Collaborator - liaison between upper management and IT

staff, facilitate project meetings / innovative idea and concept

discussions

. Oversaw and directed multiple teams and project executions,

monitoring & controlling project work scope, planning, risk

analysis and closing

. Organized and prepared estimates and requirements; developed WBS

and assigned resources to WBS, follow-ups, as well as evaluated

resources and appraisals.

Fleet Boston Bank, Boston, MA (10/1999 - 12/2002)

BA / QA Manager

. Managed nine resources; spearheaded the development and QA efforts,

as well as performed time and resource estimates for the CBSS

project through close coordination with technical, QA, and users

teams.

. Developed project plans systematically drafted WBS, configured QA

plan and guaranteed efficient project execution and implementation

by integrating project efforts with globally distributed teams

. Examined and approved deployment project plan, root cause analysis

(RCA), and change requests. Prepared, reviewed, and approved test

plans, test cases and performed functional integration, and

regression testing.

. Analyzed and managed impact analysis of Y2K for vendor module on

mainframes

. Established performance benchmarks for the resources and conducted

periodic performance appraisals.

Harvard University, Cambridge, MA (02/1999 - 09/1999)

Project Coordinator

. Defined all resources, built project teams of 5 people, delegated

assignments, and identified single point of contact for each

functional area.

. Imposed and ensured that all project objectives and project

milestones were met.

. Worked closely with users, business managers, DBA, and tax office

to fully analyze and prepare project specifications.

. Recognized alternatives and tools available for migration and cost

/ benefit / risk associated with each option.

. Synchronized efforts between business and application groups on

requirements gathering and issues resolution.

. Organized periodic review meetings with business and application

groups to define assumptions, risk and issues related to the

migration process and manage/mitigate risks

Other Development Projects

TRW Commercial Steering Division, Lafayette, IN, USA- Dev Lead (09/98 -

01/99)

Lead Systems Analyst

Manufacturing Project (Conversion Project - Mainframes to SAP)

TRW CSD is one of the top autos steering manufacturing company. This

project is to develop an interface for the SAP and Legacy system. TRW was

using CA-CAS as there manufacturing application on mainframe. Responsible

for development and testing.

. Interaction with end users to get requirements, analysis and

specification generation. Involved extensively in Material Master,

Bill of Materials, Routings, Tooling, Purchase scheduling, and

Purchase Ordering modules.

. Wrote several IDMS, Batch & EZtrieve pgms, to retrieve data from

IDMS for uploading into SAP.

. Wrote match programs, JCL's and used external sorting techniques

for reformatting data for SAP.

. Prepared test scripts and test cases for testing various kinds of

data transferred from IDMS to SAP and helped other QA team members

and SAP team to execute the test cases for validating data.

Western Surety Company, Sioux Falls, SD, USA - System Analyst (02/98 -

08/98)

Sr. Software Engineer

Financial Project (Western Surety & CNA Surety Merger Project)

Western Surety is a surety bond and insurance company merged with CNA

surety and insurance company. This project is a merger project. Involved

in development and testing.

. Responsible for analyzing and designing the IDMS database to

synchronize the merger data.

. Preparation of specifications for changes in transactions of CNA

with its new branches Market.

. Involved in full life cycle of the project (software development

life cycle methodology SDLC).

. Involved and contributed in all Functional, Technical, Status and

Users meetings.

. Used Inter-test as debugging tool for online and batch COBOL

programs.

. Development of new ADSO Dialogs, maps & modified impacted dialogs,

batch programs & jobs.

Nabisco Brands Inc., East Hanover, NJ, USA - System Analyst (10/97 -

01/98)

Software Engineer

Manufacturing Project (Y2K Project) / Data Conversion from IDMS to DB2.

Nabisco Brands is one of the top companies in manufacturing

confectionaries.

. Analysis and preparation of SPECS for Code changes and Data

conversion from IDMS to DB2.

. Coding CULPRIT programs, ADSO dialogs Batch programs to make the

system Y2K complaint.

. Used Code-Converter-2000 tool and REXX programs to make changes to

Batch programs.

. Retrieving data from IDMS in several different ways including FTP

and EZtrieve programming and used external sorting techniques to

format the data into relational data structure for DB2.

Patni Computer Systems, Pune (02/1996 - 09/1997) Software Engineer

(offshore projects)

GE Drives System, USA (Development Project)

Anheuser Busch, USA (Enhancements & Development)

General Insurance Systems, Hyd (1994 - 1995) Masters degree projects

Education

> ITIL Foundation Certified, APM Group and OGC, UK 2010

> PMP Certified, Project Management Institute (PMI), USA, 2008

> Masters Degree in Computer Applications (MCA), OU, Hyd, India, 1995

> Bachelor's Degree in Mathematics, OU, Hyd, India, 1992

Professional Training

> ITIL v3 Achieving Foundation Certification, Learning Tree, NYC, NY

2010

> Project Management in Software Development, Learning Tree, NYC, NY

2009

> Microsoft Sharepoint Design and Administration, Learning Tree, NJ

2009

> Agile Scrum for IT Vision, VZW, Bedminster, NJ 2009

> Fast Start in Project Management, Systemation, VZW, Basking Ridge,

NJ 2009

> Advanced Project Management, AVI Tech, South Plainfield, NJ, 2007

> Learning To Use Your Behavioral Style, VZW, Basking Ridge, NJ 2009

> Writing Advantage, VZW, Basking Ridge, NJ 2009

> Advanced JAVA / J2EE, Indham Inc., Burlington, MA, 2001

Technical Proficiencies

> Programming - Java, J2EE, JDBC, HTML, JavaScript, HFS Unix Server

(HTTP File Server), Servlets, JSP, RMI, EJB, VBScript, HTML,

DHTML,XML, XSL, CSS, Perl, Oracle PL/SQL, MQSeries, C#.NET, COBOL,

CICS, ADSO, DB2, IDMS, EASYTRIEVE, CULPRIT, SAS, MVS/JCL, VSAM, IMS

DB/DC, PL/1

> Database - DB2, Oracle, SQL Server, IDMS, MS Access and MQ Series

> Automation Tools - Quick Test Pro (QTP), Load Runner, Performance

Center, Quality Center, Test Director, PVCS Tracker / Team Track and

Remedy

> Requirements Analysis - Technical and Business Spec's, Functional

Requirement Specifications (FRS), Non functional Requirements, User

requirements, Sponsor requirements, System Requirements and writing

Software Requirement Specifications (SRS)

> Testing - White Box Testing, System, Integration, Functional

Verification (FVT), Regression, User Acceptance (UAT), Stress,

Volume, Performance, Data Driven and Beta testing

> Software Development - CMM, RUP, Best Practices, Gap Analysis, 3-

Tier Architecture in software development

> Version Control Tools - Changeman, Endevor, Panvelet, Visual Source

Safe, MKS and AccRev

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