Manager Customer Service

STEPHANIE MINOR

** ******** **** ********, ** ***95

Email: *************@*****.*** Phone: 203-***-****

ASSISTANT PROPERTY MANAGER

Multisite Residential

Dynamic, task oriented, and experienced communicator with a solid history of success and earned recognition for

management talents and abilities. Taking skills enhanced in previous occupations to forge and sustain relationships, provide

training, negotiate, and problem solve and applying them effectively to the field of Property Management.

Highlights of Expertise:

• •

Contract Negotiations Vendor and Contract Management

• •

Budget Development and Adherence Problem Solving

• •

Cultivating Relationships Guiding Property Enhancement Projects

• •

Leadership and Training Safety and Code Compliance

PROPERTY MANAGEMENT EXPERIENCE

SCALZO PROPERTY MANAGEMENT – Danbury, CT

Community Association Manager and Assistant Manager (2013 – present)

Assist Senior Property Managers with daily responsibilities at a well established agency, managing over 2,000 units and 75

commercial, condominium, and rental properties, in the Greater New York City Area.

Lead Manager for over 400 units comprising a Community Master Association, five Community/Homeowners Associations, and

two Corporations.

Assistant Manager for eight Community/Homeowners Associations, totaling over 480 units.

Create and sustain relationships with homeowners, Board Members, and tenants

Coordinate maintenance work and improvement projects for commercial, rental and condominium properties

Draft contracts, leases and lease renewals

Act as a liaison between contractors, developers, property owners and tenants and the management agency

Assist the Director of Operations to improve efficiency of agency wide management duties, structure, and organization

Assist with Front Desk/Office Administration

Act as a contact for after hour emergencies

Act as the Internship Program Supervisor, trainer, and liaison between Managers and Interns

Work as a team with lead accountants to provide efficient and seamless full service property management

Code invoices and create budgets

Perform regular site visits

Monthly and Annual Board Meeting attendance

Selected Accomplishments and Contributions:

• Spearheaded a company wide project to reduce utility costs for all managed properties, reducing phone bills by 55%

and electric costs for over 90 accounts

• After about a month of employment as an intern, acted as Lead Manager for 8 property accounts, totaling over 1,000

units for several weeks while a Senior Property Manager was on medical leave

• After being a part time intern for only three months, was offered a full time Property Manager position

• Provided company wide Microsoft Outlook training

• Developed the Internship Training Program

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STEPHANIE MINOR

16 Galloway Lane Valhalla, NY 10595

Email: *************@*****.*** Phone: 203-***-****

PROFESSIONAL EXPERIENCE – SKILLS DEVELOPMENT

SELF EMPLOYED – Greater New York City Area

Multidisciplinary Tutor (2010 – present)

Develop personalized lessons to teach long term academic strategies.

SMART REVENUE – Greater New York City Area

Ethnographer (2013 – 2014)

Conducted quantitative ethnographic research for a consumer insights and market research consultancy.

JOINT POW/MIA ACCOUNTING COMMAND – Honolulu, HI

Anthropologist and Assistant Quality Assurance Coordinator, Fellow (2011 – 2012)

• Conducted in depth research and report writing.

Earned recognition for being a key player in ensuring lab efficiency and accreditation compliance.

THE WINDWARD SCHOOL – White Plains, NY

Teacher (2009 – 2011)

• Aided in academic and personal development of students with learning disabilities.

Created the science curriculum

• GREEN FARM ARCHAEOLOGY PROJECT – Providence, RI

• Field Supervisor (2005 – 2006)

• Maintained the efficiency and accuracy of archaeological digs, research, and interviewing.

Trained and supervised archaeology volunteers

STEPNEY CHIROPRACTIC CENTER – Monroe, CT

Customer Service Representative (2001 – 2003)

Acted as the Office Administrator for a reputable chiropractic office

• Aided clients with making appointments and resolving their bills

Communicated with insurance companies regarding claims and authorizations

RELATED COURSEWORK – VOLUNTEER ACTIVITIES

COMMUNITY ASSOCIATION INSTITUTE – Multiple Locations

M 100 (2014)

Certificate Recipient

SOUTHERN WESTCHESTER BOCES – Valhalla, NY

Construction Trades (2012) and Home Inspection for the Home Buyer (2013)

• Student and Construction team member

• Gained hands on experience in all aspects of safety, demolition, building processes and codes and proper maintenance

and repairs of a home

• Gained knowledge of building codes and violations and maintenance and repair cost estimations

BROWN UNIVERSITY – Providence, RI

Emergency Medical Technician, Volunteer (2003 – 2007)

Team member providing an emergency response to medical situations

BROWN UNIVERSITY – Providence, RI

University Alumni Call Center (2006)

University Representative and Fund Raiser

ABOUT ME SUMMARY OF PROFICIENCIES

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STEPHANIE MINOR

16 Galloway Lane Valhalla, NY 10595

Email: *************@*****.*** Phone: 203-***-****

• Strong interest in people, marketing, construction, • Exceptional communication, customer service,

and real estate and problem solving skills

• Quick to learn processes and trade language • Professional, yet approachable demeanor

TECHNICAL SKILLS

EDUCATION

• Mac and PC literate

NEW YORK UNIVERSITY – Master of the Arts

• Microsoft Office Suite

Anthropology (2010)

• SKYLINE Property Mgmt. Software

• Photoshop

BROWN UNIVERSITY – Bachelor of the Arts

Anthropology (2007)

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