Customer Service Quality Assurance
Resume:
ROCKFORD Il. *****
Summer sallis
objective
Secure a position with a challenging organization that will allow me the
opportunity to advance within my career.
Employment
Android Industries Belvidere Il. 03-07/ 08-10
Assembler/ Quality/ Team leader
-Check automotive parts before being sent to Chrysler to ensure there were
no defects
-Assemble automotive parts in proper order according to standardized work
instructions to ensure quality for client
-Maintain clean and safe working environment
-Adhere to various processes and procedures for on-time delivery of said
automotive parts
-Operate torch guns to assemble the product
-Train new hires how to do jobs in a effective and timely manner
Quancor 12-06/03-07 Rockford,Il
Customer Service/Sales
-Cold calls to small business owners
-Give information about getting loans for their business
-Get customers to have there prescriptions mailed to them
TDS Logistics 06-06/08-06 Belvedere,Il
Process Technician/Material Handler
-Prepare and deliver automotive parts for Chrysler
-Verify automotive parts are sequenced properly and ensure quality for
client
-Complete inventory audits in order for purposes of quality assurance
-Maintain clean and safe working environment
-Adhere to various processes and procedures for on-time delivery of said
automotive parts
-Operate heavy machinery for transport of automotive parts
MCI/NCO Rockford Call Center 07-03/02-06 Rockford,Il
Data Entry Specialist/CSS/CSR/Co-Facilitator/Sales
-Cold call sales to the general public
-Gather information to make an intelligent decision on the most beneficial
plan for the end user
-Contributed to the success and recognition of the top-performing workgroup
-Process manual directory service requests for local telephone companies
-Process ringmaster disconnect orders for Bell South
-Receive inbound customer service calls to trouble shoot service/order
entry issues
-Assist production floor with order entry dilemmas
-Educate customers on usage and rate plan advantages
-Addressed any and all concerns of every customer to ensure one and done
call resolution
-Responsible to educate new hire employees on customer service skills and
also products available for our T-Mobile clients
-Ensure needs of clients met with company guidelines and procedures
West Teleservices 07-00/06-01 Rockford,Il
Customer Service Representative
-Assist customers with billing issues and concerns
-Review and approve re-rates and adjustments
-Provide quality customer service
-Ensure needs of clients met with company guidelines and procedures
Education
Rock Valley College 2001
Rockford,IL
Pre-requisites
Boylan High School 2000
Rockford,IL
High School Diploma
REFERENCES
Latrachia Jackson 815-***-****
Tiffany Wilkenson 815-***-****
Victoria Levey 815-***-****
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