Customer Service Sales
Resume:
To Whom It May Concern:
I was glad to hear that you may be looking for a future position at Delaware North. I am attaching a resume for
your review. I believe that my strong organizational and interpersonal skills, coupled with my three years of
previous work experience in a variety of accounting functions, make me an ideal candidate for this position.
By way of background, I completed a B.S. from Mitchell College in May, 2006 where I majored in business
administration and small business studies. During my undergraduate studies, I took classes in accounting and
business and served as the secretary of the business club. I completed two internships in the hotel industry
where I developed my customer service and administrative skills. Most recently, I have been employed at the
Hyatt Regency Hotel in Cambridge, Massachusetts where I have been working as an Accounting Clerk and
Paymaster. During this time, I have assisted with accounts receivable and accounts payable functions, such as
the preparation of bills, collection calls, customer service inquires, and bank reconciliations. After a year and a
half, I was promoted to Paymaster where I am responsible for processing and transmitting the payroll of 200
employees using ADP. I have demonstrated attention to detail in the input of payroll data and creation/
maintenance of Excel spreadsheets.
I look forward to speaking with you further about this exciting opportunity and can be reached by email at
***********@*****.***.
Sincerely,
Lauren Berk
LAUREN BERK
29 Commonwealth Ave Unit 11 • Chestnut Hill, MA 02467 • 617-***-**** • ***********@*****.***
EDUCATION
MITCHELL COLLEGE New London, CT
Bachelor of Science in Business Administration, May, 2006
Major in Business Administration and Small Business Studies
• Cumulative GPA: 3.38/4.0.
• Dean’s List Award 2005 and 2006. Commendable Scholar List 2002-
2004
EXPERIENCE Boston, MA
BOSTON ARCHITECTURAL COLLEGE January, 2010- Present
Payroll Coordinator
• Bi-weekly processing and transmission of payroll to ADP for
300 employees.
• Reviews and inputs employee time cards into the ADP
Software.
• Communicates with the Human Resources Department to
ensure the integrity of the payroll data including data related
to new hires, terminations, transfers and rate changes. Makes
updates as necessary.
• Respond to employees inquires in a timely manner.
• DISTRIBUTE PAYCHECKS TO EACH DEPARTMENT IN
A TIMELY MANNER.
HYATT REGENCY Cambridge, MA
June, 2006 - Present
Accounting Associate/ Payroll Administrator
• Bi-weekly processing and transmission of payroll to ADP for 400 employees.
• Coordinate with department managers to ensure timely and accurate submission of employee records
• Enter gratuity and employee benefit information into Timesaver application.
• Respond to employee inquiries and troubleshoot payroll questions.
• Produce and review payroll reports from Citrix system.
• Maintain and update Excel tracking spreadsheets for employee health deductions.
• Assist with A/R and A/P functions.
Accounting Clerk
• Assisted A/R department with the preparation and submission of client folios/bills.
• Made collection calls to hotel vendors and guests.
• Provided customer service phone support and followed up on guest inquiries.
• Prepared daily cash deposit and reconciliation.
• Reconciled and filed vendor invoices.
• Assisted with month-end reconciliation and closing.
• Promoted to Paymaster position.
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New London, CT
LIGHTHOUSE INN
Sales and Front Desk Intern January, 2006-May, 2006
• Worked an average of 10 hours per week during the Spring semester.
• Provided general administrative support to Front Desk Manager and Sales Staff.
• Filed invoices, answered incoming phone calls, and assisted customers at the front desk.
SHERATON NEEDHAM HOTEL Needham, MA
Summer and Holiday Season Intern June,2004 – January, 2006
• Responsible for reconciliation and audit of receipts from various hotel departments.
• Generated daily reports and reconciled credit card information in hotel database.
• Prepared invoices and mailed to hotel guests.
• Offered administrative assistance, including printing daily reports, filing, and preparation of
orientation and sales packets.
• Assisted catering staff with business meeting preparation.
•
ADDITIONAL Proficient with Microsoft Word, Excel and PowerPoint.
• Additional applications: ADP, Microsoft Great Plains, Citrix, Timesaver, and Opera
Contact this candidate