DONALD R. DEBUTTS

**** *. ******* ****, *****, MI 48506

Home: 810-***-**** – Cell: 810-***-****: abgthi@r.postjobfree.com

Career Focus

Seeking an opportunity as a network administrator, technical support representative, helpdesk support specialist, server administration, data center operations, IT support, or Technology Service Technician where I can utilize my extensive skills, education and experience.

Core Strengths / Technical skills

1. Excel in resolving server issues working with engineering staff

2. Hands-on and proactive

3. Strong analytical skills

4. Comfortable with change

5. Ability to work well within teams and foster teamwork

6. Patch management

7. Operating Systems: Window XP, Server Windows 2003, 2008

8. Remote access technologies: (VPN, terminal services)

9. Excellent communication skills

10. Excellent problem solving skills

11. Able to assess customer needs

12. Desktop and server hardware repair

13. Global domain controller monitoring

14. Service OS updates and patching

15. ITIL Quality Management Change Control

16. Manage technical incident conference calls

17. Deployment of computer hardware

18. Network support

19. Quality Education System training

20. Microsoft Certified Technology Specialist

21. Novell Netware 4.11 Administration

22. Enterprise Administrator – Active Directory

23. Mott Community College Tutor in Electronics

24. Board level repair of computer equipment

25. Lead desktop technician

Relevant Work History

Skills

Active Directory Enterprise Admin

Hardware Deployment

Help Desk

Reimage laptops

Lan Administrator

Infrastructure Analyst

Experience

Active Directory

Call Desk

Help Desk

Technician

User Accounts

Domain Controllers

Time

8 yrs

1yr

3 wks

3 wks

2 yrs

6 yrs

Last Used

2010

2011

2011

2010

2002

2010

Employment History

Ascension Health-Help Desk 5/31/2011–6/17/2011

Auburn Hills, MI Contract: TEK Systems

Answer calls from Detroit St Johns hospital staff regarding Ecare application. Enter data into Service-Now ticketing system and route call to subject matter expert.

Sears Holding-Hardware Deployment 7/25/2010–5/12/2011

Royal Oak, MI Contract: TEK Systems

Assist Kmart & Sears Associates with installation of computer hardware.

Nexteer Automotive -Technician 12/ 5/2010–12/25/2010

Saginaw, MI Contract: TEK Systems

Reimage desktops & laptops with new operating system and deploy customer specialized applications through an engineered scripted solution.

Hewlett Packard -Technology Consultant Level II 10/2008–2/2010

Auburn Hills, MI

Enterprise Administrator. Monitor health of Active Directory Domains. Apply engineered solutions throughout the global forest.

Electronic Data Systems -Infrastructure Analyst 3/2002–10/2008

Auburn Hills, MI

Worked with Project Mangers to migrate Domain Controllers from Novell 4.11 to Windows 2003 and upgrade to Windows 2008. Resolved open incident records working with various administrative teams following ITIL, Change Control processes.

Electronic Data Systems -Lan Administrator 1/1996–3/2002

Troy, MI

Setup local Novell and Lotus Notes Server. Maintain Die Map dial up server. Created local desktop builds with Landesk and created local backup solution with ArcServe. Assisted desktop personal when required.

Electronic Data Systems -Business Analyst 6/1994–1/1996

Pontiac, Michigan

Supported plant systems computer hardware. I created DHCP scopes as needed.

Electronic Data Systems -Communications SVCS Technician 11/1992 – 6/1994

Auburn Hills, Michigan

Repair of computer hardware components as required.

Electronic Data Systems -Product Support Specialist 11/1989 – 11/1992

Flint, Michigan

Hardware repair of Plant floor systems.

Education and Training

Mott Community College, 01/2011- Present

Flint, Michigan, USA

Associates in Applied Science degree Computer Network Engineering GPA 4.0 of 4.0 scale

Associates of Applied Science Computer Applications Technology 04/1984 GPA 3.53 of 4.0 scale

.

Contact this candidate