Technician Active Directory
Resume:
DONALD R. DEBUTTS
**** *. ******* ****, *****, MI 48506
Home: 810-***-**** – Cell: 810-***-****: ********@*******.***
Career Focus
Seeking an opportunity as a network administrator, technical support representative, helpdesk support specialist, server administration, data center operations, IT support, or Technology Service Technician where I can utilize my extensive skills, education and experience.
Core Strengths / Technical skills
1. Excel in resolving server issues working with engineering staff
2. Hands-on and proactive
3. Strong analytical skills
4. Comfortable with change
5. Ability to work well within teams and foster teamwork
6. Patch management
7. Operating Systems: Window XP, Server Windows 2003, 2008
8. Remote access technologies: (VPN, terminal services)
9. Excellent communication skills
10. Excellent problem solving skills
11. Able to assess customer needs
12. Desktop and server hardware repair
13. Global domain controller monitoring
14. Service OS updates and patching
15. ITIL Quality Management Change Control
16. Manage technical incident conference calls
17. Deployment of computer hardware
18. Network support
19. Quality Education System training
20. Microsoft Certified Technology Specialist
21. Novell Netware 4.11 Administration
22. Enterprise Administrator – Active Directory
23. Mott Community College Tutor in Electronics
24. Board level repair of computer equipment
25. Lead desktop technician
Relevant Work History
Skills
Active Directory Enterprise Admin
Hardware Deployment
Help Desk
Reimage laptops
Lan Administrator
Infrastructure Analyst
Experience
Active Directory
Call Desk
Help Desk
Technician
User Accounts
Domain Controllers
Time
8 yrs
1yr
3 wks
3 wks
2 yrs
6 yrs
Last Used
2010
2011
2011
2010
2002
2010
Employment History
Ascension Health-Help Desk 5/31/2011–6/17/2011
Auburn Hills, MI Contract: TEK Systems
Answer calls from Detroit St Johns hospital staff regarding Ecare application. Enter data into Service-Now ticketing system and route call to subject matter expert.
Sears Holding-Hardware Deployment 7/25/2010–5/12/2011
Royal Oak, MI Contract: TEK Systems
Assist Kmart & Sears Associates with installation of computer hardware.
Nexteer Automotive -Technician 12/ 5/2010–12/25/2010
Saginaw, MI Contract: TEK Systems
Reimage desktops & laptops with new operating system and deploy customer specialized applications through an engineered scripted solution.
Hewlett Packard -Technology Consultant Level II 10/2008–2/2010
Auburn Hills, MI
Enterprise Administrator. Monitor health of Active Directory Domains. Apply engineered solutions throughout the global forest.
Electronic Data Systems -Infrastructure Analyst 3/2002–10/2008
Auburn Hills, MI
Worked with Project Mangers to migrate Domain Controllers from Novell 4.11 to Windows 2003 and upgrade to Windows 2008. Resolved open incident records working with various administrative teams following ITIL, Change Control processes.
Electronic Data Systems -Lan Administrator 1/1996–3/2002
Troy, MI
Setup local Novell and Lotus Notes Server. Maintain Die Map dial up server. Created local desktop builds with Landesk and created local backup solution with ArcServe. Assisted desktop personal when required.
Electronic Data Systems -Business Analyst 6/1994–1/1996
Pontiac, Michigan
Supported plant systems computer hardware. I created DHCP scopes as needed.
Electronic Data Systems -Communications SVCS Technician 11/1992 – 6/1994
Auburn Hills, Michigan
Repair of computer hardware components as required.
Electronic Data Systems -Product Support Specialist 11/1989 – 11/1992
Flint, Michigan
Hardware repair of Plant floor systems.
Education and Training
Mott Community College, 01/2011- Present
Flint, Michigan, USA
Associates in Applied Science degree Computer Network Engineering GPA 4.0 of 4.0 scale
Associates of Applied Science Computer Applications Technology 04/1984 GPA 3.53 of 4.0 scale
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