Customer Service Insurance

DEBRA DIANNE MORROW

*** ********* ****** 972-***-****

Terrell, Texas 75060

e-mail: *****.********@*****.***

Detail oriented, self-starter with demonstrated ability to set realistic

priorities and handle multiple projects simultaneously. Background

encompasses 20 years of medical related experience in scheduling, customer

service, ER coding, billing and insurance.

EXPERIENCE:

09/05 - 5/11 DDA Garland/Baylor-GI Access SVC Representative/Physician

Office Representative, Garland, TX

. Schedule procedures for colonoscopies, EGD for seven

doctors, labs, x-rays, CTs, sonograms, schedule clinical

services, obtain current and accurate demographics and

insurance information, verify insurance coverage and

eligibility; obtain pre-certification from insurance

companies.

06/05 - 09/05 UNICARE/Blue Cross/Blue Shield-Medical Auditor/Site

Inspector (U.S. Government Contract), Dallas, TX

. Travel to physician offices applying to UNICARE for use as

a provider.

. Review physician offices to ensure compliance with UNICARE

provisions.

. Compile and provide reports to UNICARE for analysis and

determination.

10/04 - 06/05 WESTAT/U.S. Government-Field Reporter (U.S. Government

Contract), Dallas, TX

. Clinical research data coordinator/field reporter.

. Collect and process data in a non-supervised setting.

. Initiate and maintain accurate data on patients for the

U.S. Public Health Service Administration for Substance

Abuse and Mental Health Services Administration.

12/03 - 10/04 US Oncology-Research Data Coordinator/Medical Records,

Dallas, TX

. Under general supervision initiate and maintain accurate

data on patients enrolled in clinical research studies from

enrollment to follow-up.

. Scheduled appointments.

. Assist with customer service matters.

01/03 - 12/03 Provident Medical Resources (temporary), Richardson, TX

. Entered patient demographics into database.

. Billed Medicare, Medicaid and Medicaid out of state for

various hospitals.

. Completed enrollment applications for out of state

providers.

. Followed-up with insurance companies for payment of

accounts.

. Assisted in resolving customer service issues.

01-02 - 12/03 Ivy's Interior Design (part-time), Dallas, TX

. Responsible for design of floral arrangements.

. Handled maintenance of commercial accounts.

. Designed and maintained residential floral decor.

. Consultations with clients concerning special requests.

. Assist in resolving customer service issues.

05/02 - 7/03 Tenet-Admitting PRN, Dallas, TX

. Registered patients.

. Keyed in demographics information.

. Verified insurance.

. Collected co-payments.

. Processed financial applications for self-pay accounts.

. Attended to customer service issues.

07/96 - 12/01 US Oncology-BMT Coder, Dallas, TX

. Coded Medical Oncology claims.

. Coded outpatient/hospital charges for bone marrow

transplant patients.

. Entered patient charges in hospital system.

. Scheduled appointments.

. Audited E & M charges of physicians.

. Assigned diagnosis and CPT codes for Payors.

EDUCATION:

EMR training

El Centro College, Dallas, TX

ICD-9 Coding Certification

David Lipscomb College, Nashville, TN

REFERENCES:

Professional references available upon request.

Contact this candidate