Customer Service Maintenance
Resume:
FRED D. PHILLIPS
**** ****** ***, *******, ** ***14 901-***-**** 901-***-****
***********@*********.***
QUALIFICATIONS
Successful technical support specialist, engineering support and electronics technician
professional with experience in a high technical service environment. Technical expertise in
installation/maintenance/repair; proven trouble shooting skills, and experience in the print industry.
An individual with a proven reputation for integrity and quality, who works both independently and
on teams. Willing to travel.
PROFESSIONAL EXPERIENCE
HP (Hewlett Packard-Indigo); Memphis, TN 09/2008-07/2009
HP is a leading global provider of products, technologies, solutions and services to consumers
and business.
Customer Services Engineer III
Provided technical support to customer on operational and maintenance aspects of commercial
printing system for HP Indigo equipment.
Coordinated installation of equipment, trouble shooting, preventative maintenance, testing
and calibration.
Focused on diagnosis and repair of electro/mechanical digital offset printing presses and
associated peripherals.
Ensured quality customer service, provides support to a varied user community, maintain
updates on daily logs with site-specific information.
Composed clear and concise reports for system documentation.
Oce’ North America (formerly Imagistics); Memphis, TN 10/2004-12/2007
Oce’ a leader in high and mid volume printing solutions offering a full line of printers and also a
leading supplier of large format plotting/printing/copying/scanning systems.
Digital Technician I
Installed and properly managed digital printers, copiers, and facsimile machines, and network
equipment.
Supervised the selection, acquisition, and installation of new manufacturing system.
Performed tasks in assisting customers’ solutions for small and large business while
ensuring exceptional customer satisfaction.
Proven problem analysis and resolution skills.
Trained associates on new digital products and also trained customers’ personnel on
equipment use and maintenance.
Worked with multiple hardware and software platforms in terms of format and
implementation.
Knowledge of IBM, Xerox and office print environments.
Followed-up with customers and internal resources to ensure 100% customer satisfaction.
FRED D. PHILLIPS Page 2
Imagistics (formerly Pitney-Bowes); Memphis, TN 9/2000-10/2004
Copying and Printing specialist, with a full range of products that covers the entire spectrum of
imaging needs.
Field System Technician
Properly managed copier equipment at customers’ location; troubleshot copiers, printers and
facsimile equipment.
Worked with multiple hardware and software platforms in terms of format and
implementation.
Exceptionally capable and experienced with territory, parts and response time management.
Pitney Bowes Office Systems; Memphis, TN 10/1988-9/2000
Leading Supplier of Printing and Copier Equipment.
Customer Service Representative-Copier Division
Installed and repaired on site copier or printer equipment.
Certified trained specialists on the complete Pitney Bowes Copier Line and Facsimile
Systems.
Consistently awarded #1 Service Representative excelling in response time in between calls.
Follow up with customers and internal resources to ensured 100% customer satisfaction.
EDUCATION
Associates of Engineering Technology, State Technical Institute, Memphis TN
TRAINING AND SKILLS
• Certified/Completion in operation of HP Indigo 5500 Press Operator
• Certified/Completion of HP 5000 Installation/Maintenance and Repair
• Certified/Completion of HP Indigo 7000
• Trained and Certified Facsimile Specialist.
• Strong electrical knowledge includes; circuit breakers, switchgear, motor control centers,
relays meters, switchboards, variable frequency drives, panel boards and various other
electrical equipment.
• Course Work in Computer Information System & Telecommunications
• Microsoft Office Suite
Contact this candidate