Customer Service Sales
Resume:
Linda Charlwood
**************@*********.***
Medical Coding and Billing Professional, IT Specialist, Customer Service and Sales.
Skillful dedicated and multi faceted professional, applying a well rounded series of skills offering a valuable asset to
your Medical Coding team.
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Education:
Flagler Technical Institute 2010 - 2011
Medical Coding
Health Science Core
Medical Terminology
Pathophysiology
Medical Insurance Billing
Medical Office Receptionist
New Horizons Technical School 1998 – 1999
MCSE with TCP/IP and IIS 4.0 as electives. MS Exchange Server 5.5 Concepts and Administration.
MCP 2000 Server, CCNA, CompTIA A+, Network+, Word, Excel, and Powerpoint.
Certifications and Licenses
CPR, HIPPA, Domestic Violence, Infection Control & Blood Borne diseases, MCSE, MCP, CompTIA A+, Florida
Real Estate Licensee
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Summary of Qualifications:
Technical Knowledge
• Proficient in Credentialing and working with Insurance companies to add, update, and link providers and
locations to contract in network.
• Proficient knowledge of medical terminology, coding and sequencing guidelines using ICD-9 and CPT4.
• Medical Insurance Billing following current insurance company guidelines and procedures.
• Patient scheduling using Medware and Collaborate.
• Proficient in multiple medical record filing systems.
• Medical Report extraction for classifying medical data from patient records.
• Comprehensive understanding of anatomy, physiology and disease processes.
• Highly proficient on all computer systems and most software as this was a prior career.
• Installed, maintained, and configured Windows NT and 2000 Servers and Workstations.
• Installed, configured, and maintained, services including DNS, DHCP, RRAS, WINS.
• Secured file and directory structures using NTFS and EFS.
Administration
• Accounting Billing and payroll for Virtual Services Corporation.
• Scheduling for customer service, sales and technical support.
• Excellent interpersonal and communication skills.
• Able to communicate effectively both verbally and in writing.
Customer Service
• Resolved customer complaints and inquiries with diplomacy and efficiency in a fast paced virtual
environment, with superior problem solving skills providing a foundation for success for each client.
• Excellent verbal and written communication skills.
• Strong organizational skills with the attention to detail.
Sales Skills
• Highly focused and results oriented in supporting complex, deadline driven deals.
• Able to identify goals, priorities and resolve issues in initial stages.
• Proven track record of being a “Top Producer” with a maintained average VPG of 2000.
• Strong communication skills and ability to establish rapport quickly.
Professional Experience:
Injury Health Center 2011 – Present
Coder/Biller
Billing for 6 offices, posting, review charges for accuracy, follow- up on any incomplete/inaccurate charges
and make corrections, checking notes and codes for claim submission, maintain knowledge of medical
coding rules and regulations including compliance and reimbursement, Insurance verification, Medicare
claims and resolution for denials.
Calling Stars Virtual Services Corporation, Palm Coast, FL 2008 - Present
Customer Service Sales and Technical Support
Own and operate Virtual Services Corporation providing technical support, customer service, and sales for customers
of several Fortune 500 companies such as Barnes & Noble, Apple, Carnival Cruise Lines, and Interval International.
Circle of Health Medical Practice, Palm Coast FL 2011
Medical Coding and Billing
Externship completed with tasks including Coding using ICD-9 and CPT, Billing using Collaborate,
electronic billing, charge entry, verifying EOBS, payment posting, denials, working A/R and patient
accounts, scheduling patient appointments and referrals, check out, assisted front desk with both established
patient and new patient check in and file pulling/creation, preparing patient medical file, working with
patient medical records to document referrals and release patient information and prescription refills,
Physician credentialing verification, adding and changing group/individual information and outlining
procedures for credentialing.
General Real Estate, Time Share/Fractional Vacation Ownership Sales 2001 – 2008
Projects include:
• Top sales associate for the year 2007 for vacation ownership sales, Fl Sport and Recreation Network
• Trump Las Olas Ft. Lauderdale Fractional Ownerships
• The Berkley Group / Vacation Village Las Vegas, Ft. Lauderdale and Daytona Beach
• Consolidated Resorts, Las Vegas
• Diamond Resorts International, Las Vegas
• General Real Estate Sales and Short sales with Century 21 and Merrit Realty, Las Vegas
Vista Ins. Co., EDS San Antonio, TX, NOS Communications Las Vegas, NV 1998 – 2001
Network Engineer/Administrator, MCSE
Special projects, daily network administration, troubleshooting and security, end user support and administration.
NOS Communications - long distance phone service provider and Web provider, with a WAN of over 2000 nodes.
EDS – Network support for cargo trains and their respective bases throughout the U.S
Vista Insurance Company - Large Insurance Liability and Casualty, company with 300+ end users.
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