Manager Customer Service

QUINTIN N. SAMUELS

***** **** ****** **., **********, CA 92596 ? ph. 951-***-**** ? email:

***************@*****.***

PAYROLL/FINANCIAL MANAGER

Over 20 years experience in payroll, finance, management, staffing,

auditing, policy development and compliance, and training. As a payroll

manager, I have extensive experience in payroll entitlements, to include

payments, per diem for travel, statements of earnings and deductions,

preparing W-2 and W-2Cs, preparing detailed reports for executive level

review, various different payroll software, budgeting, and project

management. I have an advanced and thorough knowledge of Payroll

processes, standards, best practices and controls. I have a thorough

knowledge of federal and multi-state tax filings. I also hold a strong

background in problem resolution, internal controls management, and process

improvement, with strong attention to detail. The ability to perform long-

term planning, risk analysis and crisis management is integral to my role

as a leader in the financial field. I am an experienced custodian of a

multi-million dollar budget, with governmental Secret clearance. My

communication skills are excellent, both written and oral, including the

ability to manage sensitive or emotional situations with customers and

coworkers in a professional manner.

PROFESSIONAL EXPERIENCE

2009- Present

Course Coordinator/Project Lead Train the Trainer School, Camp Pendleton,

CA

Currently serving as the Course Coordinator for a formal school instructor

development course providing certification for active duty and civilian

stand-up instructors and instructional designers Department of Defense

(DOD) wide.

. Responsible for developing and/or evaluating training in accordance

with the Systems Approach to Training (SAT) Manual.

. Responsible for delivering instruction via several instructional

methods including, informal lecture, demonstration, and practical

application methods while teaching novices the intricacies of stand-up

instruction and creating unique instructional material for use with

Marine Corps Training and Readiness Event.

. Provide instructor/curriculum developer, and administrator

qualification in accordance with the SAT Manual for all Formal

Schools/Detachments west of the Mississippi.

. Participated in course content review boards discussing course changes

and updates based on the needs of the active duty deployable fleet.

. Proficient and renowned for excellent delivery and technical

proficiency.

. Recruited, interviewed, and assisted in the selection of quality

personnel for critical staff positions commensurate with their

expertise and experience.

2004- 2009

Deputy Finance Officer/Payroll Manager Finance Office, Camp Pendleton, CA

As a Payroll Manager, directly supervised 56 military and civilian

personnel tasked directly with providing payroll and travel per diem

reimbursement support to 67,000 Marines and sailors. Responsible for all

functions including policy development and compliance, staffing,

compensation coordination and administration, training, payroll, record

retention, and personnel file compliance.

. Recruited, interviewed, and selected quality personnel for critical

staff positions commensurate with their expertise and experience.

. Monitored a team of seven payroll auditors to ensure that payroll was

completed accurately and timely.

. Responsible for overseeing the end-to-end payroll process and ensuring

accuracy, compliance with all regulatory agencies, and adherence to

Department of Defense Financial Management Regulations.

. Responsible for managing the transfer of work, personnel, budget

analysis, drafting policy for supporting commands, and coordinating

executing briefs for commanders.

. Actively managed the functions of document controls, internal and

external auditing, policy development, and employee training to ensure

compliance

. Developed and maintained statistics on all analyzed payroll data,

while formulating them into a viable tracking system to monitor

positive and negative trend areas.

. Developed an internal training program within the section to help

reduce errors and increase proficiency and productivity, and educating

Marines on the ever changing rules and regulations governing military

pay and separations.

. Promoted objectives of institution or business before associations,

public, government agencies, or community groups.

2001 - 2004

Financial Management Senior Instructor / Curriculum Developer United States

Marine Corps, Camp Lejeune, NC

Lead instructor and curriculum developer/Senior Master Instructor for a

school that prepared payroll/travel clerks for duty in the Marine Corps.

. Developed a curriculum to include lesson plans, handouts and multi-

media presentations for quality instruction, practical application and

testing exercises.

. Conducted canvassing symposiums with Subject Matter Experts (SME) to

gather technical details required to produce new or revised

curriculum.

. Implemented customer service training to better service students with

fleet requirements.

. Proficient in teaching culturally diverse populations.

. Trained, mentored, and supervised a team of 10 instructors.

. Created and implement classes to train instructors in classroom

management and crisis. Analyzed training needs to develop new training

programs, modify and improve existing programs.

. Trained 5 instructors as mentors to help new instructors with their

transition from training students out of school who have a foundation

of financial management concepts, to transferring the knowledge the

instructors have obtained through years of experience and repetition

to Marines straight out of recruit training with no knowledge of

financial management.

1999 - 2001

Payroll Supervisor US Marine Corps, Marine Corps Base Quantico, Quantico,

VA

Responsible for overseeing the full payroll cycle process including

employee related data transactions preparation and processing of payroll,

and auditing payroll transactions and results for over 15,000 pay accounts.

. Reviewed and approved unique, complex, or non-standard payroll

payments or transactions that fall outside of regular payroll process

or require special off-cycle processing.

. Conducted or supervised high level audit and reconciliation of

periodic tax filings, Payroll related bank transactions, and year end

W2 forms and resolved issues or discrepancies.

. Supervised and reviewed the payroll audit process, and identified

opportunities to improve efficiencies, controls, and/or compliance

concerns.

EDUCATION

Bachelor's of Science in Accounting, from University of Phoenix in 2008.

PROFESSIONAL TRAINING

Warrant Officer Basic Course, 5/2004

Staff Non-Commissioned Officer Career Course, 2/2000

Alternatives to Lecture, 8/2002

Selection and Utilization of Media, 6/2002

Case Study Method, 5/2002

Foundations of Instructional Design, 5/2002

Critical Thinking and Testing, 2/2002

Instruction Skill Development Program 8/2001

PROFESSIONAL LICENSES/CERTIFICATES

Master Instructor, 12/2003

Senior Instructor Course, 11/2010

Mentoring and Monitoring Instructors, 3/2003

Certified Train the Trainer, 8/2002

Formal School Instructor, 8/2001

Curriculum Developer, 8/2001

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