Customer Service Manager
Resume:
Daisy Padilla
***** ***** ****, ******* ** *****
**************@*****.***
Experienced professional with a successful career in Retail Management, Business
•
Profile Summary
Development, and Administration.
1. Excel at interfacing with others at all levels to ensure organizational goals are
attained.
2. Managing and measuring direct reports
3. Possess excellent interpersonal, analytical, and organizational skills.
4. Excel within highly competitive environments where leadership skills are the
keys to success.
5. An effective manager with the skills necessary to direct, train, and motivate
staff to its fullest potential.
March 2011
Employment History Ross Dress for Less Present
Area Supervisor / Key Carrier / Management
1. Key Carrier responsible for Manager on Duty functions
including Opening and Closing the store and managing all
store functions
2. Supervise and manage Associates in a fast paced retail
environment
3. Manage and resolve all customer service issues including
handling customer complaints
4. Manage Markdowns and Stockroom procedures to ensure all
inbound merchandise is processed to the selling floor
5. Supervise and manage multiple departments and direct reports
6. Execute company marketing and merchandising initiatives
7. Analyzing financials including Store Contribution, Margins,
Payroll and Expenses.
A.J. Wright / TJX Maxx 2004 –2011
Customer Service Coordinator / Key Carrier / Management
1. Key Carrier responsible for Manager On Duty functions
including Opening and Closing the store and managing all
store functions
2. Selected as Key Carrier / Lead Trainer for the flagship store in
Fontana, Ca
3. Trained 106 newly hired associates for all front end operations,
service desk operations and layaway operations
4. Lead trainer for all Cash Office Associates and managed all
Cash Office functions
5. Supervised all aspects of front end operations including
Service desk and all registers. Supervised and trained all
cashiers and service desk associates
6. Experienced in Retail and Off Price Retail environment
including Backroom Operations, all Sales floor Operations and
Office Operations
American Career College, Ontario Ca 2010
Education
Health Claims Examiner / Medical Billing
Professional
References Yoshi Yamamoto
Store Manager / Ross
Lucy Salinas
Store Manager / TJMaxx
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