Customer Service Sales

Ricardo A. Postigo **** SW *** AVE #***

Cellular: 786-***-**** Miami, FL 33183

E-mail:********@***.***

Education and Credentials

•Florida International University - Masters in Management Information Systems (2011)

•Florida International University- College of Business - Bachelor in Management Information Systems

•Cisco Academy - (CCNA equivalent) •Security + Trained

•Comptia A+

•Project Management Trained (Six Sigma)

Technical Proficiencies

•Platforms: OS: Windows Server 2008- 7, UNIX Open Source OS (VMware), Mac OS X (VMWARE); CRM/ ERP systems:

Salesforce, PeopleSoft; SAP; Web: Word Press, Sugar-CRM, Ning.com, Blackboard, ID: HID software

•Networking: LAN/WAN, VPN, TCP/IP

•Security: Web auditing tools: Fiddler 2, Nessus, Netsparker, BackTrack

•Tools: Microsoft Office Suite: Office 365, Access, Microsoft Project 2010, Visio, SharePoint, SQL server; Web: Mozilla +add-

ons, Sea Monkey, Visual Studios 2010(.NET, COM) Crystal Report; Data: SQL, Oracle, Tableau, Cognos, SAS, OLAP Tools;

Business Analysis: IBM Holosofx, Visual Paradigm; Virtual Environment: VMware Workstation, Thin-Apps, VBOX

Areas of Expertise

•Business Analysis •Database Creation and Modification

•Business Process Management •Data Mining /Knowledge Gathering

•Regulation Compliance •Forecasting

•Security Analysis •System Architect

•System Vulnerability Assessments •Project Management

•System Hardening •Information System Maintenance

• System Monitoring •Customer Service

Employment

Business Analyst-Tech Team

HID Supervisor

Information and Sales Supervisor

University of Miami Coral Gables, FL (8/2006 - 6/22/2011)

•Supervised Technical efforts, which improved business process, notably reducing workflow by 5 days

•Resolved technical issues and worked with Institutions Central IT department

•Improved Departments Salesforce Life-Cycle and oversaw data Integrity

•Analyzing UM Domain vulnerabilities and populated errors, notably improved HTTPS protocol

Ricardo A. Postigo 5975 SW 137 AVE #501

Cellular: 786-***-**** Miami, FL 33183

E-mail:********@***.***

•Created Reports that forecasted Sales Activity using OLAP tools (Excel and Tableau Software)

•Worked with vendors as a liaison to connect internal system to external systems. (MIS function)

•Maintained and Supervised Campus Wide HID (ID) System

•As the Cane Card Supervisor reduced Operational costs by 60%

•Collaborated with Event Coordinators to plan and execute New Student Orientations

•Supervised sales efforts and department’s call center

Database Analyst

United Nations – Contracted - Volunteer La Paz, Bolivia (4/2009 -5/2009)

• Assisted in a UN sponsored program for the Bolivian Government

•Created a database encompassing all of Bolivians ethnic groups.

•Consolidated databases and formulated printable version that bypassed access report limitations.

Systems/Network Technician

Miami Dade Schools - Volunteered Miami, FL (2000-2006)

•Diagnosed and resolved Technical problem

•Improved computer system performance

•Upgraded existing computer systems

•Analyzed and resolved connectivity issues

•Planned and implemented Network topologies

Noted Systems Client- Sakya -Tashi Ling - Bolivia /Spain Sites (591-*-*******

Languages

•Fluent in English and Spanish

Contact this candidate